I fell into financial difficulty and fell behind with my bill payments. I spoken with payment management team a few days ago who removed the bars placed on my account, I created a repayment plan and paid my first installment and setup a direct debit. My next installment is not due yet however last night the bars have been placed back onto my account with no warning! I tried calling collections this morning who are refusing to help me and remove the bars until I pay the full amount outstanding. Why has this happened when I spoken with someone a few days ago and they sorted it for me! Does anyone have another number for payment management other than 0800 902 0217
