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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Contact Email address

How do i change email contact address

Resolved! Won’t let me log into my app even though it’s been 48 hours

I’ve set up the my O2 app on Friday it’s been 4 days now, and it’s still saying the app isn’t ready for me yet when I go to log in, how do I fix this?

Resolved! Roaming

I am an ex Virgin customer and we had free roaming in various countries. Do I get free roaming with 02 in Spain and France?

Resolved! Email address already registered

I registered my email ages ago to manage my mother's o2 account. My account has now been moved from Virgin to o2 and I can't register because my email address is already in use. Please help.

End of contract options

My pay monthly contract ends on 15 August. I want to stay with O2 but change to a new contract that's on a comparison website. I can't find the same contract deal on the O2 website. Do I need to wait until the 15 August to change or can I go ahead an...

Resolved! Business account

Why is my account saved as a business account? I did not do this

Resolved! My o2

I was moved over to 02 from Virgin Saterday night, since then I keep getting text meassages to log in to My o2 to see differant things each time I try I get a message saying SOMETHINGS GONE WRONG, this is not a very good start, is this the level of s...