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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Disney Plus as an Extra

I have just upgraded my phone today and I think I accidentally cancelled my Disney Plus subscription as I informed the lady on the phone I 'already had a subscription' not realising it was with o2! I cannot now see this as showing as an Extra for me ...

Resolved! my account

When I try to log in to my account, at the final stage when the security number is entered a message says this number is allocated to another person. Clearly its not as it is my mobile number

Resolved! transfer of ownership and account

i need to transfer my daughters contract which is in my name into her name so she can start paying for it herself

Resolved! I did not want the present contract

I have been entered into a contract which I did not agree to. Please revert back to my SIM only contract. I have returned the phone to you as I did not request it.

Resolved! I can't access my account..

Been with o2 5weeks now and still can't access my account

Resolved! upgrading and EU roaming

Hello, If I upgrade my O2 package would this stop my free EU roaming?Regards,Ljubo

Resolved! My O2 app saying I need to wait 48 hours

I signed up to my O2 app on Friday and it came up saying I have to wait until 48 hours, I tried to call support yesterday and got stuck on hold for 1 hour

Resolved! Extra Data

Hi can't get extra data bolt on due to tariff update going through

Resolved! Fraud on my account - O2 useless.

Hi, At around Christmas, someone took out three O2 accounts in my name + address. As soon as I became aware of this (early January) I informed O2 who said they would investigate. Over the last there months I have received a succession of increasingly...

Resolved! Disney and Vat

I am being charged £6.66 for Disney but I am having to pay VAT of over £5 per month. How is this a saving? Or am I doing something wrong?

O2

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