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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1932 Views
  • 1 replies
  • 1 kudos

Resolved! Top up

I buy voucher to my O2 i top up the SIM and after i dont have any one Pound what's happend ?

Kleki by Level 1: Joiner
  • 860 Views
  • 3 replies
  • 0 kudos

Resolved! Internet

Hello, I have a question about the Internet, I have a 160GB contract and the application shows 60GB

Marzena by Level 1: Joiner
  • 279 Views
  • 2 replies
  • 0 kudos

Resolved! Problem with payment/changing billing address

Dear Sir/Madam Because of retirement I'm coming back to my native country Poland. I had to close all my direct debits, but of course I'd like to make all required payments. My phone and broadband are active up to 15 of December, all things are settle...

Jacenty by Level 1: Joiner
  • 835 Views
  • 2 replies
  • 0 kudos

Resolved! Device Plan

Does anybody know how to get a vat invoice for the device. (Not the monthly bill this already has a vat breakdown) 02 have been useless in advising me on this i'm getting knowhere.

Robe by Level 1: Joiner
  • 323 Views
  • 1 replies
  • 0 kudos

Resolved! Bring in%20another%20account

I have two O2 pay monthly contracts. How do I add the second number so that I can see both accounts in the same place? Thanks

Michaelj by Level 1: Joiner
  • 593 Views
  • 3 replies
  • 0 kudos

Resolved! O2 Travel

How can I be certain that I won’t trigger the daily charge when in one of your 70+ countries, but still receive incoming calls and texts. What settings etc must be made for phone system and apps etc.

pa1189 by Level 1: Joiner
  • 509 Views
  • 4 replies
  • 0 kudos

Resolved! Changing card details

How do I change the current billing details on My O2 to different card details?

KJ by Level 1: Joiner
  • 385 Views
  • 2 replies
  • 0 kudos

Resolved! Faulty Sam S9

Hey all. I have a issue with o2 and am looking for advise. Purhased S9 through CPW Aug 2018. Mid Oct 2019 lost signal. Nothing. Went to CPW, referred me to o2. Said purchased phone from CPW. Faulty. What do i do? Sent me packaging. 5 days to sort. Br...

DaveS by Level 1: Joiner
  • 725 Views
  • 4 replies
  • 0 kudos

A new My O2 Homepage is here!

Hi everyone, If you’ve logged into the My O2 website in the last few days you will have noticed a big change: we have now launched a complete re-design of the homepage! This has been a huge overhaul update, based on customer insights and feedback, an...

My O2 homepage.jpg
EmilieT by Former Staff
  • 759 Views
  • 4 replies
  • 0 kudos