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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Looking to pay my bill off but can’t seem to do Hmmm into the app

Looking to pay my bill but can’t sign in

Resolved! Customer service email address

Has anyone got customer services email address as I need to send an attachment regarding my addresses with O2 on my credit file. Chat through the app or website doesn't give an option and I can't find an email address anywhere. I have sent a message ...

Resolved! Invalid code

Been sent codes for up to £300 off upfront fees for certain samsung phones. When applying the code in checkout, it states code is invalid. Any suggestions?

Resolved! O2 tariff

I get messages on my phone that says my tariff has expired but when I login to get a new tariff it says none are available. As it is I am paying for far more data than I use

Cancelling monthly extras

I'm trying to cancel my monthly extras which is £15 a month I pay for phone insurance as I don't want it anymore.

Resolved! Trying unsuccessfully to make an International call

I tried to call Australia but call wouldn’t go through. Help!!

Resolved! Combine two O2 accounts into one

I am an existing O2 customer and recently purchase two data sims for WiFi devices. During this process the O2 representative requested a second email address for confirmation/backup purposes?. This has now left me with two O2 accounts how do I get th...

Resolved! iPhone serial number

I need the iPhone serial number for an iPhone for an that I had, can't seem to find it on my device details

Resolved! How do I change my name on my 02 bill?

I need my name changed on my phone bill to include my full name rather than the shortened version that I have on my 02 account. I need to get a utility bill to open a bank account and this is the best way to do it.

Resolved! Extra charge

I have been charged for sending a picture message but I actually sent a normal text message at that time - why has it been charged as a picture message?

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