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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Phone call

I’ve just had a call from a gentleman saying that is from O2, offering me a 40% discount and asking for my memorable name or the last four numbers of my bank account. Is this someone trying to commit fraud?

airtime bill

is my airtime plan paid via direct debit?

Resolved! I want both my phones on same email address

I would like both my phones on same email address

Resolved! Change monthly payment date

Hello, I want to change the date of when my monthly payment is taken to the 17th of every month, can I have this change please? Kind regards, Nojus

Resolved! Link doesn't work to activate the extra

Link doesn't work to activate the extra as part of my new plan, can you send me a new one Thank you

Resolved! How to send an E-mail to O2?

Is this the corect E-mail adressfor Costumor Serviceo2extras@o2mail.co.uk or customerservice@o2mail.co.uk ????

Resolved! Damaged Phone

Hi - I dropped my phone, damaged the back [cracked] and 4G | 5G connectivity is now hit and miss I am insured....how do I go about get repairing or replacing under cover provided please?

Resolved! I didn't order anything

Hello, I have just received a notification from O2 that I have ordered a new O2 sim. I didn't. Then I received a new message saying they've added a new Overage Allowance charge. I haven't asked for those either. I can't get through to chat support or...

upgrade

I am looking to upgrade but have lost my old nunber

Resolved! Order NC16679792

Received message saying order number NC1667979 has gone through. Don't know what this is . Please cancel it

O2

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