Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 1
Registered: ‎15-05-2019
Accepted Solution

Direct debit

Hi there
I have accidentally cancelled my direct debit payment from my Barclays app ,how can I reinstall it?
Posts: 10,294
Topics: 83
Kudos: 1,113
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Direct debit

[ Edited ]

Hi @Marius 


You need to speak to your bank asap to get it set up again, explaining that it's cancellation was an error.


I'd also let O2 know what's happened, just in case your accidental cancellation causes a problem in them collecting your next payment. This is not O2 but a customer forum, so we'd have no access to your account and, therefore, no knowledge of when your next payment is due.

Guide: How to find help & contact O2 


Best time to contact customer services is between 8-8:30am to avoid a long wait on hold.


Good luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Level 19: Quirky
Posts: 1,220
Registered: ‎22-04-2017

Re: Direct debit

You can also re add it on the my o2
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Direct debit

Hi @Marius, how are you getting on with your direct debit? Did the advice above help you get it all sorted?


Welcome to the forum!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register? Smiley Happy