My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8364 Views
  • 1 replies
  • 1 kudos

Resolved! You don't have any products or services in this My O2 account.

I have a new phone/contract with o2 which I got on Friday (purchased from mobiles.co.uk). Each time I log in I just get the error 'You don't have any products or services in this My O2 account.' Is this common for new accounts?

Anonymous by Not applicable
  • 4677 Views
  • 11 replies
  • 0 kudos

contact preference page is blank on windows 10 phone app

On the 'My O2' app for windows 10 phone, the contact preference page is blank, yes I waited for half hour and it was still blank, could scroll the page, copy the header subject, go back to main page, go to other pages, even sign into here, but that p...

Anonymous by Not applicable
  • 3748 Views
  • 28 replies
  • 0 kudos

Upgrade from My O2 app problem

Hello!I have an iPhone 7+. I am in the My O2 app, trying to go through the upgrade process. When I come to the options where it asks me what I want to do with my device I have encountered a strange problem.It gives me 4 options of which one must be s...

Anonymous by Not applicable
  • 2512 Views
  • 5 replies
  • 1 kudos

adding another device to the app

Hi, I want to adding another device to the app! how do I do this?Thanks

Nojoke by Level 1: Joiner
  • 4875 Views
  • 3 replies
  • 0 kudos

Resolved! MyO2 app not opening on iOS

I get the following error and have been for the past week or so now: "Oops: Something went wrong, we're working to fix it. Please try again later"

Resolved! help signing in to the app

I've just downloaded the 02 app and it won't let me sign in using my email address.

Anonymous by Not applicable
  • 1201 Views
  • 1 replies
  • 0 kudos

Resolved! My O2 Android app Alert

On My O2 app home screen there's a bell icon with an alert. I press the bell icon and I get a message that my bill is ready. The alert stays although I've seen the aler and the bill. I find this irritating, how do I get rid of the alert to show just ...

Zoon by Level 2: Apprentice
  • 1968 Views
  • 2 replies
  • 0 kudos

MyO2 App Nightmare

So as many of you know, several months back I cancelled my mobile broadband account. Every since then, I have not been able to use the MyO2 app. I original thought it was the windows 10 app but I have since moved to android. @Toby has been chasing fo...

02.bmp
Curr946 by Level 26: Upbeat
  • 1701 Views
  • 3 replies
  • 0 kudos