Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! View my bull

Unable to view my bill. Always takes me on a loop to sign in again, then says there’s a problem, then takes me back to my 02. Frustrating. Any ideas?

Resolved! Updating details without original phone

So have just ordered a PAYG SIM. Have logged into my O2 account which was last used 6 years ago. Problem is, that it still thinks I have the phone number from back then, and won't do anything until I use the code it's sent. How should I proceed ?

Resolved! 02 app

I have downloaded the 02 app and it does not recognise my email or phone number at all I have reset my password so many times but still dosent let me sign inI was logged in at one point then I did a master reset on my phone and now it won't let me lo...

Resolved! Change of Postal Address for Pay and Go Customer

Hi, I'm trying to correct my address in MyO2. The help system directs me to 'My Device' and the 'Billing' tab. However, I don't see a billing tab, presumably because I'm Pay and Go and don't get a bill! As to why I want to change it - if I go to the ...

Resolved! Outgoing Calls

Hi I'm struggling to view a list of all my outgoing calls. Anyone know where I can access this on my O2 account? Thanks, H

Resolved! How do i change my address in a pay as you go account?

Trying to order a new phone. My address comes up wrong but i cannot find how to change it. Help!

Changing my address details online

Anybody have any idea how I can change my address details online when I only have a Pay as you Go phone? Have tried to follow instructions on My O2 but they are obviously for monthly contracts! Live chat seems to have packed up completely so can't tr...

Resolved! I cant sign in to my02 app

I cant log in the app all the details are correct

Resolved! Unable to access 'My details' in O2 account after porting number

I registered an account with O2 (email address/password etc.) recently. The account is associated with the number which came with a new SIM card. I then ported my old number to replace the one which came with the SIM card. So far so good... But now, ...

Resolved! Linking 2 O2 accounts

Hi there, can anyone tell me how to link my two O2 accounts please so I only have one username and bill please?Thanks

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