Solved: Data allowance option gone

Anonymous · ‎30-05-2017

I can longer see how much data I have left in the myo2 app

MI5 · ‎30-05-2017

Probably another of the issues MyO2 has been having the last few days.
Try the usual log out / log in or delete and reinstall.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎30-05-2017

Probably another of the issues MyO2 has been having the last few days.
Try the usual log out / log in or delete and reinstall.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎30-05-2017

Wont it update after midnight @Anonymous? Seems to be a lot of glitching with the My O2 app over the last couple of days??

Veritas Numquam Perit

Anonymous · ‎30-05-2017

I'll give the options that @MI5 said a go first then see what happens

@Cleoriff it normally does but the whole data allowance thing has disappeared but I have everything else still

Anonymous · ‎30-05-2017

Logged out & logged back in & its now saying there's a problem on the data bit so guessing it's another glitch. Thanks for the help guys. @MercedesS @Martin-O2 @Marjo the app needs fixing but otherwise it's a very useful app for me

jonsie · ‎31-05-2017

So if the problem is still there how is it solved? I would confirm with customer service as it isn't a general problem. Mine is working fine. Maybe it's account related.

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Anonymous · ‎31-05-2017

It was working fine until yesterday so I assume it's one of the glitches

Martin-O2 · ‎31-05-2017

We've not had any widespread reports of issues with My O2. @Anonymous I take it your still having issues today?

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Anonymous · ‎31-05-2017

No it's fine now @Martin-O2

Martin-O2 · ‎31-05-2017

OK thanks @Anonymous Please let me know if you have any further issues.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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