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Number Transfer Didn’t Happen (PAYG)

mike1-618
Level 1: Joiner
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on ‎29-01-2025 20:22

on ‎29-01-2025 20:22

My number was due to be transferred today but nothing happened and I didn’t receive any message regarding a delay. I generated and submitted the PAC yesterday before 5pm and as per O2 information it should have gone through before 6PM today. Is there any way I can contact O2 by chat? When accessing through the website I’m sent to the app, but it doesn't appear to have a chat option for me.

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MI5
Level 94: Supreme
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on ‎29-01-2025 20:37

on ‎29-01-2025 20:37

@mike1-618 

There's no chat option for PAYG

Either call 4445 or use social media.

Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 67: Unsung hero
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on ‎30-01-2025 12:17

on ‎30-01-2025 12:17

You should get a text to the number you are keeping confirming when the transfer will happen @mike1-618 

If you've not had that then get back in touch with o2, or try submitting the PAC again

Guide: Migration & porting into O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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