I like to move existing O2 pay montly number to a new O2 sim

[Robbli777]

Hi

I wish to moving my old existing O2 pay monthly sim to a new O2 pay monthly sim that has more larger data allowance. I tried using the My O2 app but am unable to find a suitable option to do this. Do I need to phone up instead?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Guide: How to find help & contact O2 

[Enlli · Accepted solution]

You will need to migrate the number across.

This will cancel the old SIM so make sure you are out of contract or you will have to pay the balance

Guide: Migration & porting into O2