Lied to and now I have an incorrect tariff

[Jason_sdfasdfsd]

I was planning to leave O2 and then the 4th person I was speaking to after hours made me an offer that made me decide to stay. 

£15
60GB Data
Unlimited Text and Call 

Instead I only get 30GB..

This was done over the phone who said the option is usually 30GB but due to me being a special customer (or something like that) I get the 60GB option. While talking over the phone she sent me the contract to which I questioned why it was only 30GB on there, she assured me this was not a problem its just how the contract is generated but I will get 60GB she then said a bunch of stuff i couldn't understand and then my tariff was changed after that.

[MI5]

@Jason_sdfasdfsd 

If you have Volt your data is doubled Bigger benefits - Volt 

[pgn]

You may have got a 2X multiplier, or the agent may have assumed you also have an active Virgin Media contract at your address and can benefit from Bigger benefits - Volt 

Reach out to O2 via Social Media, either link just below, to ask them what happened and where your missing 30GB can be found in your MyO2. Be persistent on X or FB until an agent engages, @Jason_sdfasdfsd.

[MI5]

@Jason_sdfasdfsd 

The UK based social media teams are best on resolving these kinds of issues .

Don't post publicly though, send direct messages.

Pick one and stick to one channel and keep nudging them if responses are coming swiftly.

[pgn]

The 2 links in my post footer take you to Direct Messages in X, or FB Messenger, also direct.

I have had a query just to O2 via X disappear from the public timeline, unacknowledged.

[MI5]

Which is why posting in public is not a good idea, as I stated @Jason_sdfasdfsd 

Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[pgn]

That X link you use takes you to the public O2 timeline on X, from there use the envelope icon.

Or use my link to X just below, it takes you straight to O2's DM area on X, just them and you.

[MI5]

Again, "Don't post publicly though, send direct messages."

[pgn]

Why not just post the O2 X DM link, it's confusing enough for those stressed out about whatever they are here for, don'cha think?