Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Transferring numbers

Looking for any help regarding transferring my current O2 12 month sim only number (coming to an end) to a different O2 12 month sim only deal. I did order the new sim only deal but had a nightmare trying to transfer my number, the process didn’t see...

Voicemail - maximum message length

Hello, I had my voicemail set up to have a maximum of 4 minutes for anyone leaving a voice message. There was also a helpful warning for anyone leaving a message that there was 10 seconds left at about 3 minutes 50 seconds. Now the maximum length has...

Resolved! No signal

Hi all, upgraded my phone and received the new one yesterday. Transferred everything across and it created an eSIM. Since then, I have no signal and unable to access my phone number. As a result I can’t access My O2 as it requires a code sent to my n...

April 2025 Price Increase

Hi there,I received the price increase email on 2 Feb notifying the £1.80 price increase to my sim only contract per month. I'm slightly outside the 30 day window specified in the email, but before being moved to the new contract terms on 9th March, ...

Resolved! CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO MOBILE . TELEFONICA HAVE TAKEN DIRECT DEBIT OUT O

Cancelled contract with o2 and moved to Tesco mobile . Telefonica have taken direct debit for January. I want my money returned. Contacted customer services but there English was difficult to understand on a poor line { o2 run Tesco } which then fail...

USwitch deals now not letting existing customers switch.

I have been a O2 customer for over twenty years and always get the best deals. Soon as O2 put up my bills I used to get a cheaper deal via USwitch, as an existing customer which was an option when they sent you to the O2 site.Last year I didn’t bothe...

Resolved! Important texts not coming in on my account?

I had to get a OTC (One Time Code) to log in on here a bit since, and despite requesting the code, it took about 3 attempts to finally get the code. I freely admit I have NO patience, but it's not just the OTC codes, texts in general don't always com...

Resolved! Why won't O2 give me a PAC Code???

I've sent 20 requests by texting PAC to 65075, every time I try to send it just says "not sent". There is no option to request this online or in My O2 either. The advice there just says if you text you'll receive a response in 60 seconds. It's like t...

Resolved! Standard Insurance Letter

My mobile phone was stolen. I have been asked for a proof of usage for the stolen phone by my travel insurance company. This needs to show IMEI number and start and end date of connection to the network. I understand that this is called a "standard i...

Resolved! Abroad hotspot allowance

I’m in Italy using my data, and hotspot for my laptop from my phone. I had a notification to say I’ve used 80% of my data, but on the app it says I have over 60% left of my data. 150GB allowance and I’ve used 35GB. Any help would be appreciated.i hav...

O2

Forum Posts