Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New iPhone - is my sim 5g capable

My old iPhone 11 did not support 5g but I have a new iPhone 16e and it does support 5g. Is the sim from my old phone set up to use 5g because I seem to remember being asked if my phone was 5g when I first got my sim. Grateful for any help or advice. ...

Resolved! esim swap

My old phone got wet, I have a new phone but I cant transfer the esim. Customer Support told me the only way is to go to O2 Store get a simm and then request esim? I am in France for a few weeks so this is very frustrating!

eSIM stopped working

Hi everyone, Came across a weird situation. My mum's iPhone 14 on an O2 eSIM stopped working yesterday as in it either shows no network in the top right hand corner or the Satellite image. Wi-fi works just fine. The funny thing is that my iPhone 14 P...

Resolved! Activating Amazon Prime Offer

I have an existing Prime subscription which expires on 1st August. I got an offer from O2 on 3rd July valid for 28 days (expires in 31st July) but Prime won’t let me activate it until after my current subscription expires (1st August).How do I get th...

Can’t receive and make calls while in Portugal

Arrived to Portugal yesterday, network MEO, all data & texts work, but can’t receive and make calls. Switched on/off, took out sim and back - nothing. Customer service opened a ticket and said they’ll try to resolve within 5!!!! Days!!! Pls help

Billing and upgrade

Hi I have noticed since the switch over from virgin my statements have increased please could we amend this and find me a better plan. I also saw the upgrade offer but am not sure if this applies to me. Could I please speak to someone regarding this ...

Resolved! SIM changed, how to keep number

just gone to pay monthly, changed SIM but dont know how to keep old number ...help

Resolved! Phone connection

Good evening just got my new galaxy tab s10 plus got eSIM tried calling out stops straightaway do I need add ons that my account for it to work thanks in advance

Resolved! Going over UK data allowance in UK

Hi, I have a 32GB data allowance on my Sim only package. My understanding when I took it out was that it would give me 32GB of data, and I would only risk getting charged if I went over that amount in a month. If I look at the usage for this month, i...

SIM issues. No calls or texts. Number no longer recognised

I’ve just found out today when leaving my house and disconnecting from my Wi-Fi that my SIM card can no longer: • Make or receive calls• Send or receive text messages• Use any data Using my Wi-Fi at home I’ve been able to ask family to try phoning my...

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