Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Number transfer

Help with number’s idiotic how hard it is to give a pac code

Resolved! Direct debit

So I’ve been with O2 since 2013 my phone bill has always been on the 25th money collected. I noticed they took £169 from my account on the 18th a week early without telling me why via email,post, text call or anything! When I called today to ask they...

Resolved! Galaxy watch 4

Can I add the new series 4 watch to my existing account 

Timb by Level 1: Joiner
  • 1 replies
  • 0 kudos

Data use

I have just got a new phone, but unfortunately the data does not seem to work.... My phone will only link to the internet but not the data whilst I'm out and about....would be really grateful for any advice!!!

Lou77 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Cancel contract

Hi i would like to cancel my O2 contract because im moving back to Poland due to a family reason My nr xxxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Lucy1984 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Direct debit

I pay my bill in 2 parts no idea but O2 think there clever doing this They take the airtime Then the device. Both from the same account. They have stopped taking the device money but still take the airtime. Now they sent me a stupid snotty letter say...

DCVL by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No Network in tenerife

Hi I have called O2 before leaving now in Tenerife can't get any network trying to register to all networks available getting message cant register the sim. Can you urgently help as i cant use my phone here. try to register with vodaphone ES only 3 o...

newcool32 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! claiming galaxy buds

how do i claim the galaxy pods for my order ?

Bigjay by Level 1: Joiner
  • 1 replies
  • 0 kudos