Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Taking existing number to new contract

Hi, i have a contract running with o2 which is due to expire in a few days. I have taken out a new contract via u switch with o2 which came with a new number. I want to retain my old number and port it across to the new contract. How do i do it?

Resolved! No signal or internet access since upgrading to an eSIM

O2 offered me upgrade options and I selected the one I wanted. I could choose to have a physical sim or an eSIM. I chose the eSIM. Since then, I have no signal bars and when I try to go online without WiFi, the page won’t load informing me I’m not co...

Resolved! No Volt benefits

My Volt benefit of unlimited data has not been added to my plan. Ive contacted both O2 and Virgin Media and have emails from both parties stating my account is eligible, yet still no data boost. When I check in the O2 app I’m told “You’re not current...

Resolved! Bill

During the period from 7.1 to 9.12, I won‘t be able to use this sim card, and I will not use the data as well. Is there any way to suspend this service? Or don‘t pay the fee directly?

Resolved! Code

What is this?

Resolved! Phone contract

Hello I currently have 2 phone contracts in my name 1 is mine and the others is my daughters. Is it possible to transfer her phone to her name and remove it from my account so she is in control and can pay herself?

Resolved! Calls from Connect One saying my contract is due for renewal

I have been receiving several calls each week telling me my sim only contract is due for renewal ad that Connect One are dealing with the renewal.These are clearly spam calls as the person calling knows nothing about my existing contract.The mobile n...

Resolved! changing tarrif

Having been loyal to One2One/T-Mobile for over 20 years, I have finally changed to O2 & now have a full signal everywhere ! Hurrah !GigBites don't mean anything to me, so I had no idea what to sign-up for. So I did the 2GB option.But, in a month - us...

Resolved! What is this code

Apparently I have ******** on my SIM only account - I've no idea what this. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! I like to move existing O2 pay montly number to a new O2 sim

Hi I wish to moving my old existing O2 pay monthly sim to a new O2 pay monthly sim that has more larger data allowance. I tried using the My O2 app but am unable to find a suitable option to do this. Do I need to phone up instead?

O2

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