Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Can you get Emails on 4G? My WiFi is not working.

Can i get emails on 4G? My WiFi isn’t working at the moment.

Resolved! An order was placed without my permission

Someone placed an order today without my permission. I have now changed my password. Could you cancel the orders that were placed today please.

Resolved! Refund for unsuccessful contract application

Hi, I applied for an IPad monthly repayments and it was declined. I paid the upfront cost and it said it’ll be returned if the application is unsuccessful. Please let me know when this will be returned

i did not receive a code

The system want to do a security check and send me a code but the code never arrives i have tried several times

Ending my switch deal

So i am able to do a new switch up on 9th December, am i correct in thinking i can basically say i want "x" new deal then literally say right i return it and cancel within the 14 day window as its a new deal and contract? I want to go back to being a...

Wrong information on proof of usage document

Hi everyone,I’m having trouble with the Proof of Usage document I requested for an insurance claim. The one I received has errors: the IMEI number is wrong, the phone’s Model and Make are missing, and it says my first and last use on the network was ...

Resolved! lost sim card

have lost my sim card and currently in the emirates

Resolved! Contract

I changed my contract on Saturday 16th November and it’s changed on my phone however I have been charged the usual price of £22.66 instead of £14.99 thanks Paula

iPad contract

Hi I have recently signed up for an iPad I’ve paid the upfront cost but haven’t heard anything back about the order. Please can you update me. Many thanks

Bill

Hi I have a problem *********** i have a contract with you but I have moved to the UAE. My direct debit failed as I am using a UAE account. Firstly, I want help to go onto a different and much cheaper contract with you because I will only be home for...

O2

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