Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 271835 Views
  • 2 replies
  • 2 kudos

SIM order

I ordered a SIM on 29/11/2024 (order number NC********) and received an e-mail confirming the order and that it would be delivered to my address on 06/12/2024 but it still has not arrived and am unable to make phone calls. When I try to log into my o...

Gandster1 by Level 1: Joiner
  • 289 Views
  • 1 replies
  • 0 kudos

Resolved! Switchup nightmare!

So I used O2 switch up in September to upgrade my phone. The month after, I had a direct debit come out for my old phone device plan which I called O2 about who admitted it was a fault, as obviously the device is paid off upon switch up. They refunde...

m-r-n23 by Level 1: Joiner
  • 1166 Views
  • 6 replies
  • 0 kudos

Phone bill

I paid £44 this morning to have the bar removed and set up a promise to pay but the bar has not been removed

Alexzenna by Level 1: Joiner
  • 157 Views
  • 2 replies
  • 0 kudos

Resolved! New phone

I ordered a new phone on Wednesday 04/12 and was advised it would be next day delivery but I still haven’t heard anything.

Pjd29 by Level 1: Joiner
  • 415 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel contract

Hi, What is the land postal address to write to O2 to cancel my contract? I do not want to transfer to another provider and I do not want to keep the number. The original SIM cards have been lost. I've tried the help number, and once I finally got th...

Eva73 by Level 1: Joiner
  • 459 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel my monthly payment

Hii have been living in America since 7feb 2024.I am hoping to either cancel my subscription or convert it to pay as you gothanks

Manisafa by Level 1: Joiner
  • 254 Views
  • 2 replies
  • 0 kudos

Resolved! I want to cancel my 30 day rolling contract

I want to cancel my 30 day rolling contract. I know there are many threads on this already, but they are far too complicated and do not answer my very simple query. I have a 30 day rolling contract and simply want to cancel it. I do not want to PAC, ...

GaryG2024 by Level 1: Joiner
  • 759 Views
  • 5 replies
  • 0 kudos

Payment method

How can I pay the last bill as I already quit O2 and can’t login to my O2 app.thanks

Kennis by Level 1: Joiner
  • 227 Views
  • 1 replies
  • 0 kudos