Cancelling my 02 contract from abroad.

[HANb]

Hi, I hope everyone is safe and well. Unfortunately, I had to move from London after 14 year back to my country as we all know the covid situation. I have been with O2 ages and my contract can be canceled anytime. However, as I am abroad already I have been told by customer representative that in order to cancel my contract and keep my phone number as pay as you go my sim has to be in UK. Which as you can imagine is pretty much impossible at this moment. I know I can post it but that will take some time and I still have to deal with some formal things in UK through my phone. So losing my number completely is just not acceptably but not fair as I still have to pay the contract even when I am not gonna be using it.
Also, back in London I was told it's ok to cancel it abroad.

Can please anyone advice or suggest where I can call to solve this issue or is really my only option to post my sim card to the UK?

Thank you so much in advance for your help.

H.

[MI5]

@HANb 

I don't see why you have to be in the UK.

Sure, the PAYG sim would have to be posted to your registered UK address, but from there, can someone send it on to you?

You also need to top up the PAYG sim to activate it which can be done through a website, as indicated in this post Guide How to Top Up (PAYG) 

[HANb]

Thank you for the answer. I was just hoping there is an another solution as I need my number with me but dont need my data and pay the contract while I am not using it. I appreciate your answer.