Can’t pay bill abroad

[Whatyy26]

Hello, 

I cannot sign into my o2 because I cannot receive sms verification while abroad. My auto pay failed and I cannot log in to manually pay my bill! I’m being threatened with a late charge what can I do? 

thanks 

[MI5]

@Whatyy26 

You can get in touch with Payment Management team on +44 800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: A Guide to Skype 

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to find help & contact O2 

Free call from overseas

[Whatyy26]

For some reason I do not have service to call these customer service numbers. Does anyone know if there is an email or online chat? 

[MI5]

@Whatyy26 

Use skype as in my reply. It's free to call 800 numbers.

There's no email and chat can't accept payments but is in the app anyway.

If you can access the app or your MyO2 online, you can pay there.

Guide: How to Pay Your Bill (Airtime & Device Plans) 

[Oxonian]

You @Whatyy26 should also consider setting up a direct debit so that you are not faced with this predicament again in the future. The guide already provided to you gives more details. 👍 

[MI5]

They already have a direct debit but O2 have failed to take the money for some reason.