My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1925 Views
  • 1 replies
  • 1 kudos

Resolved! Cannot activate Disney Plus extra 404 error

Hi, I have got the Disney Plus 6 months free extra. The extra shows up in My O2 but when I click to activate the extra it takes me to an error page. Could someone help me activate this extra.Thank you.

Resolved! Wasted a day for delivery

Ordered Apple Watch series 7 was told delivery was going to be today wasted whole day waiting at home shocking no sign of watch no updates

Greg1969 by Level 1: Joiner
  • 45 Views
  • 1 replies
  • 0 kudos

Resolved! Can’t add a bolt on

Is there a problem with the O2 website today. I can login to my o2 but when I try and add a bolt on for more data it says “ this information is not available”

MariaP by Level 1: Joiner
  • 374 Views
  • 8 replies
  • 0 kudos

Resolved! My O2 app not working

Hi All, my O2 app is not working. It advises that my account hasn’t been activated yet but it has been over 48 hours and should now be working. my phone and SIM card are working phones and paid for by work. Is there anyway I can get my O2 account act...

Bobby_97 by Level 1: Joiner
  • 185 Views
  • 1 replies
  • 0 kudos

Resolved! My O2 App Crashing When Trying to Login

Hi,I have spent hours trying to resolve this problem with the My O2 app. Note the app worked fine before today and works on my iPhone 8. Today I tried to login and the app crashed with an “Oops page not found.......etc” after tapping Login.Only way I...

SteveM1 by Level 1: Joiner
  • 345 Views
  • 8 replies
  • 0 kudos

Resolved! cancelling contract

hi, i’m looking to cancel my o2 account but also want to keep my number which i have now, how do i do this

molly12 by Level 1: Joiner
  • 94 Views
  • 1 replies
  • 0 kudos

Resolved! My O2 App

On the My O2 app my name shows as John Shaw which is wrong my name is Jim Swan how can I change it?

Swany57 by Level 1: Joiner
  • 42 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelling my pay as you go contract

Hi, can I cancel my pay monthly contract but keep my phone payment contract as this is not due to end until 2023? thanks,susan

Swade2563 by Level 1: Joiner
  • 100 Views
  • 2 replies
  • 0 kudos

Return my phone

Hi my daughter has ordered a phone young my details and she dies not need it. How do I return the phone and get a refund please?

Nic25 by Level 1: Joiner
  • 86 Views
  • 2 replies
  • 0 kudos