on 18-12-2023 18:29
on 18-12-2023 18:33
If you are trying to log in to the My O2 app
Instead try the web version
https://accounts.o2.co.uk/signin
If that works then delete the app, reboot phone and reinstall
If none of that works then
You can call O2 on 202
Or use the social media links below
on 18-12-2023 18:34
Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Unlikely that you'd get help in store, but may be worth a last resort try.