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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My latest bill

Hi,I've noticed that my bill is very high this month and it looks like it's due to one telephone number- 08716 640300. I am not sure who this is and how I can avoid this happening again? Please let me know if you can help at all? Also, do I need to m...

Resolved! Cancel plan

I'd like to cancel my sim

Login to my o2

It won’t let me sign into my O2 when I reset my password and then put my phone number in it says my contact number is already associated with another account? Is this due to the change over of direct debits?

App

My O2 app isn't working

Resolved! Ending contract to move abroad

Hi, I’m emigrating but still have £400 left of my contract to pay off. I won’t be able to use my o2 sim in Australia. I have too much left on my contact to afford paying it off: is there any way around this? Is it possible to pay off the rest of my c...

Cant login in

Saying im a new customer and cant login in

Bill

I can't access my O2 and I need to pay my bill

order

where is my order

Unable to access my account

Hello, I am late with my payments and wanted to pay my bill online. However, when I try to log in to my account it asks me to enter the number I received by text message. It seems that you’ve disconnected my number so I can’t receive that text messag...

Top up

I tried to re new my data vial roll on plan but instead it has put the £10 in the credit part but I need to for a data

O2

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