Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Accessing My O2 app

Having problem getting access to My O2. Wish to see breakdown of last bill.

Change the billing name and plan for my account

My mother has been paying my phone bill. I now want to pay the bill myself. I also would like to change my plan to sim only at a lower monthly rate. please can you advise what I need to do to make this happen?

My O2

Why can't I see my number on My O2?

Portal completion date - can you tell me when this will be carried out?

I have just taken out a new sim card with O2 and wondered if you could tell me when my portal to my phone will be completed to my old telephone number? Many thanks

Can't access my O2 on mobile app

Hi, I've been trying to log in on the my O2 app but I can't get it to work. I use the exact same email and password that I use on my laptop[ to view my account but it always says it doesn't match. When I'm sent the 6 digit code and copy it exactly it...

Unable to log in O2 app

Could not log in into my o2 app. It was said that my o2 is not available for me yet but I have been with o2 for more than a month now [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

add on

heyi need to top up my data, can you help me it is not allowing me

Resolved! Track my order

How do I track my order if the track my order link in the track my order page does not track my order but puts me in a infinite loop?

Resolved! Can't disconnect Apple Watch Airtime after upgrading iPhone

Hi Team, This issue is something I don't seems to understand. I can't disconnect my watch Airtime on Apple Watch Series 5 to iPhone. So I brought my Apple Watch Series 5 when I had my iPhone 7 Plus. Both devices was paid off and after few years I nee...

Resolved! Duff information from Virgin call

I have just agreed to a new Virgin Media contract and O2 pay as you go. The representative name is: (Den or Denise) sold me this contract saying that my Pay as you go contract for £6 would be 6gig of data, but I see its only 3gig! Can you check this ...

O2

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