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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Headphones

How do I get my headphone advised with the contract

Accidental payment of up front cost 02 reshresh

My son looked at 02 refresh and paid the upfront cost but didn't check out as he had backed out is the transaction still through and if not can he get his money back

Bill

Anyone else being charged far more than there fixed monthly contract price??

Resolved! Change of name

Hi Ive just upgraded and after realised I havent changed my name to my new married name. How can I do this please?

Resolved! Balance

I have a £5 balance can I spend it on App Store and on games and apps on the App Store? I need help because I want to get a new app

Resolved! TERMINATION OF ACCOUNT

Please advise how to terminate the account as the number is not needed anymore.

Resolved! My 02

Hello I can't log into the my 02 app please can you help

Airtime Rewards

I noticed the Airtime Rewards app on the MyO2 app last month, I was a bit sceptical but as it was through MyO2 I trusted it. I signed up, added a card and without even doing anything I've earned £10 off my bill already from doing my weeks food shop i...

Resolved! New contract

Hi i ordered a new contract iPhone 6s on mobile phones direct the contract price was £7.50 per month but the my02 app says its £24 a month, please can you sort this before the contract is used...

Resolved! Payment

I want to pay my bill so I can use my phone again ASAP

O2

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