Broken device

[Cerys1]

When I go to 'Upgrade' I can't checkout because the only option is to send a varification code to the mobile number linked to the account... but my phone is completely broken so I can't see the varification code. Is there not an option to send the code to the email adress linked to the account instead? I can'rt even ring O2 because I have no phone to ring off.

Please help - thanks. 

[jonsie · Accepted solution]

Either put your sim into another mobile

or

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call