Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! New SIM

How do I order a replacement SIM? I don't need a new phone or contract.

Resolved! Prime

How do I take off prime as an extra as I no longer want it

Resolved! Adult Filfer

Hi everyoneI am new here so not sure of the ropes. My Adult filter has been triggered again. No idea why as I am 79! Any way when I find the right page for dealing with this I am unsure whether it should be off or on as neither way seems to make any ...

OTAC ERROR

Currently experiencing an OTAC ERROR CODE LIMIT REACHED on the checkout page while trying to upgrade my device from my o2 account, just wondering if anyone else has experienced this if so what steps should I take to solve this issue? Thanks.

Can I register a 2nd O2 number in My O2?

I have recently subscribed to a new contract and O2 created a My O2 for me for that byt I had a My O2 account for my Pay as you Go sim. Its recently been deactivated (just the My O2 not the sim) and Id like to add that number to the active My O2 acco...

Resolved! Email

Can I email 02?

Resolved! Downloading latest bill - 404 error

Hi - I get this error msg when attempting to download my latest bill from the link (:shop.o2.co.uk/cgi-bin/o2uk/jsp/myaccount/MyBill2.jsp) on My O2. I have tried Chrome, Edge and Frefox browsers on win10. Can you please advise how/ from where I can d...

Resolved! How do%20l%20unlock%20my%20sim

I need to unlock can't find any instructions on. O2 get hep page

Resolved! My new sim doesnt work

I subscribed to a new contract but the link to confirm in my O2 doesnt woek and its now nearing 72 hours. By mistake I applied to keep my pay as you go number to tne new sim so that now doesnt work too!

Device details

I have tried for months to get O2 to update my device details on MyO2 but without any success. Any clues, please?Andy

O2

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