Billing

[Kevowl]

Hi
I left o2 some 3 weeks ago,I've just received a bill covering next month,I signed into my o2 app and it says I have no products or services,why am I receiving a bill then and to add insult it says I will be charged an overdue bill charge

[Cleoriff · Accepted solution]

Hi @Kevowl 

Did you cancel your contract via this route?

Guide: Cancelling Your Contract 

If so you may have had a payment or part payment left outstanding. If you want to query this then contact O2 using any number in this guide Guide: Coronavirus Community Help and Support 

[jonsie]

You need to contact O2. 

Numbers here 

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[jonsie]

You’ll get your final bill 14 days after you’re disconnected.

If your Direct Debit’s still active, we’ll take the money from your account as normal. If you've cancelled your Direct Debit then you’ll need to call us to pay your final bill.

You can check your final bill online in My O2, but not in the My O2 app, as it’ll stop working once you’re disconnected.

Your final bill might be higher than your previous bills as it includes:

• the final cost of line rental
• any outstanding charges
• any cancellation fees.

Sometimes your final bill can be produced in credit. If this happens, take a look at our Final bill refund page for more information.