Solved: Bill download not working

weybridge · ‎29-04-2018

Trying to download some past bills but keep getting an error message: DASH_ERR04: The account number in the target address is invalid.

Is anyone else having the same issue?? Can anyone help?

MI5 · ‎29-04-2018

It's a common problem and a search of the forum will offer some suggestions but ultimately you need to report it to customer services on 202 so they can escalate the issue to tech support.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-04-2018

It's a common problem and a search of the forum will offer some suggestions but ultimately you need to report it to customer services on 202 so they can escalate the issue to tech support.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎29-04-2018

@weybridge

Try using another browser to get to the download bill page. This has worked for some though not everyone...

https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

Veritas Numquam Perit

MI5 · ‎29-04-2018

We have a long running thread here that you might wish to read through, although you need to ignore the part where it says it is fixed !
https://community.o2.co.uk/t5/Pay-Monthly/DASH-ERR04-Cant-download-old-bills/m-p/1059754/highlight/t...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎01-05-2018

Hi @weybridge, did you make any progress since you last posted on Sunday? Let us know if the advice above from @MI5 and @Cleoriff helped you download your past bills

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