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1 ACCEPTED SOLUTION
Accepted Solutions
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It's a common problem and a search of the forum will offer some suggestions but ultimately you need to report it to customer services on 202 so they can escalate the issue to tech support.
- 144313 Posts
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It's a common problem and a search of the forum will offer some suggestions but ultimately you need to report it to customer services on 202 so they can escalate the issue to tech support.
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Try using another browser to get to the download bill page. This has worked for some though not everyone...
https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096
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We have a long running thread here that you might wish to read through, although you need to ignore the part where it says it is fixed !
https://community.o2.co.uk/t5/Pay-Monthly/DASH-ERR04-Cant-download-old-bills/m-p/1059754/highlight/t...
https://community.o2.co.uk/t5/Pay-Monthly/DASH-ERR04-Cant-download-old-bills/m-p/1059754/highlight/t...
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Hi @weybridge, did you make any progress since you last posted on Sunday? Let us know if the advice above from @MI5 and @Cleoriff helped you download your past bills 
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