App Guide - My O2

[MI5]

The "MY O2" app allows consumer contract and PAYG customers to quickly and easily access their mobile accounts.

Pay Monthly Customers can......

• See fully itemised bills for the last 6 months
• Recent charges
• Remaining mins, texts & data allowance
• View your bill date including recent payments made
• Get notification when your running low on allowances
• Add data bolt ons if you run out

Tip: The app syncs with your contacts so you can see an itemised list of the actual names of people you have called & texted rather than random phone numbers.

PAYG customers can.....

• View remaining allowances of calls, texts and data.
• View bolt ons
• Top up
• See your tariff charges and service costs.

Tip: There is an extensive help section available via a dedicated help button.

You can download the app for Apple & Android and once downloaded you sign in with your O2 account details. You will then be prompted to set up a 4 digit PIN to protect your account. This is all that you use in future to log in with.

Pay & Go customers can sign up at http://www.o2.co.uk/register.  

There is a forgotten sign in option from the log in page should you forget your sign in details at any time.

See O2 overview and more advice here My O2

[MI5]

Call CS and then you tell me if it was helpful?
I'm not sure what you expect from here but this is a customer to customer forum.
No one from CS is on here.......

[Anonymous]

If you read my message it said I've already spoken to them. This was a last resort. I shall just now leave them.

[MI5]

Nothing in your post clearly says you have actually spoken to a person.
Sorry, but we don't write the apps.
CS should be raising your issue to a higher level for investigation - It's their job.....

[jonsie]

As they say in Thailand....up to you!

[Anonymous]

@Anonymous

I note that you mentioned you had spoken to a "help line" so I am presuming you called Customer Services on 202 but they were unable to assist? ??

From time to time all apps have issues. Have you deleted the app from your handset and tried to reinstall it? From our experience that works more often than not.

Please let us know how you get on

[Anonymous]

The app has been deleted and reinstalled 4 times. The password has been reset twice.

I have spoken to 3 separate people at customer services.

I have communicated with an idiot on live chat

I have communicated with the Twitter people.

Nobody had any idea and nobody took any responsibility.

If that is how 02 treat customers then they'll just leave.

[MI5]

Perhaps @Toby can assist you?

Click on his name and send him a PM.

[Anonymous]

I've just downloade the My02App on my Galaxy Note, registered Pin etc. I've tried to use it for the first time by tapping on the shortcut, but nothing seems to happen. I can see that the Wifi connection is working, but I've just got a blank, black screen,. I've waited for a couple of minutes before abandoning it. Any ideas what's going on please?

[MI5]

Try it on mobile data, but the app has been playing up today.

[Anonymous]

So, we're now almost a month on and not one person from any part of 02 has responded or been of any help whatsoever.

As soon as my contract is up I'm off.