02 app

[Anonymous]

I am also having this problem. Online chat with customer services for over an hour and they couldn't help. Twitter team also no help.

I believe the issue occurs when you have more than 1 phone number linked to your account. I have an old number still showing up on my account and until they remove it, (which they say they cant) I don't believe the issue will be fixed. I've just about had enough of 02.ive been with them since they took over genie mobile and they have slowly got worse. I am going to try EE.

[MI5]

Not sure what your problem is but I have 4 numbers on my account and it works fine......?

[Anonymous]

I also have 3 mobile numbers associated with no current issues.

They should be able to remove unwanted numbers if requested.

[MI5]

Just a tip if you do move to EE. You will be able to set up your EE account OK on line but as soon as you transfer your number across it will fail to recognise you as a customer. So I suggest you don't do it until you have ported your number across fully.

[Anonymous]

Try speaking to o2 Customer Services in the morning ->

Link http://www.o2.co.uk/contactus and not online Live Chat

[MI5]

Was it CS or livechat that said they couldn't remove the old number?
If it's a dead account it usually shows as "disconnected" and is listed separately from the live accounts....

[Anonymous]

Today I logged into http://www.o2.co.uk/myo2

Under O2 Products and Services this is an option to 'Remove this Device'

This removed my unused numbers from my O2 app.

I'm on Payg if this makes any difference.

[Anonymous]

hi @Anonymous ,

like it has been mentioned there is an option to unlink the accounts on my O2, on view my other accounts. But if you dont mind me asking what problems are you having besides this?

[Anonymous]

Signal at home is poor, phone calls are often dropped part way through or keep breaking up. Even though the coverage checker says I live in a area with strong indoor and outdoor signal. Also I don't seem to be able to connect to the Internet a lot of the time I'm out and about, my friends on EE always seem to have a better signal than me when we are out, plus they have 4g where I live which 02 don't have here yet.

[Anonymous]

What does your Input your Full Post Code here to check your local Masts -> http://status.o2.co.uk {If a mast shows an issue a customer can now ask Customer Services to keep them updated on its Status via Text or eMail} say ?

If it shows as good then download the MYNETWORK APP to report the masts. Get anyone else on O2 in your area to do the same to lend weight to your issues.

Also as a process of elimination can you try your Sim Card in another phone to rule out either the Sim Card or Phone which may be at fault.

If on contract you can use the O2 Tugo app which works off wifi.

Ref calls you could turn off 3G if your phone allows it in the settings in order to maybe stabilise calls.