02 app

[Anonymous]

I am also having this problem. Online chat with customer services for over an hour and they couldn't help. Twitter team also no help.

I believe the issue occurs when you have more than 1 phone number linked to your account. I have an old number still showing up on my account and until they remove it, (which they say they cant) I don't believe the issue will be fixed. I've just about had enough of 02.ive been with them since they took over genie mobile and they have slowly got worse. I am going to try EE.

[Anonymous · Accepted solution]

Hi @Anonymous ,

these issues will have no connection with the my O2 app. You can check your area with the links provided to see if there's any network problems . If there isnt then you should ring cs 202 and they will test the sim and phone.If there's no issue with them they will reported to be investigate.

To save you some trouble on the phone, if you have another mobile,try your sim in it to see if the same happens, or you can try another sim in your phone.

Hope this helps

[Anonymous]

Was any of this advice helpful? @Anonymous
Well done all