Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Posts: 89,257
Topics: 536
Solutions: 11,655
Registered: ‎04-04-2012

App Guide - My O2

[ Edited ]

The "MY O2" app allows consumer contract and PAYG customers to quickly and easily access their mobile accounts.

Pay Monthly Customers can......

  • See fully itemised bills for the last 6 months
  • Recent charges
  • Remaining mins, texts & data allowance
  • View your bill date including recent payments made
  • Get notification when your running low on allowances
  • Add data bolt ons if you run out

Tip: The app syncs with your contacts so you can see an itemised list of the actual names of people you have called & texted rather than random phone numbers.

PAYG customers can.....

  • View remaining allowances of calls, texts and data.
  • View bolt ons
  • Top up
  • See your tariff charges and service costs.

Tip: There is an extensive help section available via a dedicated help button.

You can download the app for Apple & Android and once downloaded you sign in with your O2 account details. You will then be prompted to set up a 4 digit PIN to protect your account. This is all that you use in future to log in with.

Pay & Go customers can sign up at http://www.o2.co.uk/register 

There is a forgotten sign in option from the log in page should you forget your sign in details at any time.

See O2 overview and more advice here My O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: App Guide - My O2

A very thorough explanation of this recently updated app.

Thank you @MI5
Former Staff
Posts: 11,571
Registered: ‎13-08-2012

Re: App Guide - My O2

I'm loving seeing all of these guides! Awesome work
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Anonymous
Posts: 0

Re: App Guide - My O2

I think My O2 is brilliant for P&G customers because I find a lot of the time anniversary dates and tariff allowances get forgotten.
Anonymous
Posts: 0

Re: App Guide - My O2

I agree @Anonymous

The only shortfall is you cannot add a bolt on or view the remaining allowances within a bolt on.
Level 6: Acolyte
Posts: 165
Registered: ‎11-04-2012

Re: App Guide - My O2

Does anyone know if or when this app will be available for us windows phone users
Anonymous
Posts: 0

Re: App Guide - My O2

[ Edited ]
Anonymous
Posts: 0

Re: App Guide - My O2

None of your guides advise what to do or whom to contact when you receive error codes!

 

I haven't been able to log in to the app for days. Everytime I try my user name and password I get a (code 5) error message on the screen. The user name and password work perfectly ok on my lap top and desk top.

 

I have reset the password twice and makes no difference.

 

The twitter team were useless.

 

The online chat person was an utter moron

 

The help line shifted me between 3 different teams and none of them had a clue.

Posts: 89,257
Topics: 536
Solutions: 11,655
Registered: ‎04-04-2012

Re: App Guide - My O2

Call - Numbers on this link http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: App Guide - My O2

How is that in any way helpful?