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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

bill download

My O2 wont download my latest bill just gives a "dash error"

Resolved! Data Bolt On has disappeared

I took out a new SIM-only monthly contract a couple of days ago - 10gb of data per month plus a 5gb monthly Bolt On that I got as part of a special offer. It all went through and showed up correctly on the My O2 app at first. Yesterday I phoned up O2...

Resolved! I can’t sign in

I can’t sign into my account even after registering. Reset my password which was successful. Still nothing. Entered my mobile number to which a code was sent and still says my acc can’t be found.

Resolved! Phone bill

I paid for bill two days but it still hasn’t taken the price away and still says that I owe money even though the money has gone away from my bank account

Resolved! Mobile data 2GB used within 1 day according to o2 but phone says it was less than 300mb only used

Anyone can help / advice on this?: I have purchased 2GB bolts on data yesterday.Today I have received message that I have ussed all....Within one day.....altrought I am using mobile data counter on my phone and it state that I have used only a little...

Resolved! Delivery address

I trying to upgrade my daughters phone, however she is at University with a different address. When choosing click and collect it requires my ID which is not possible for my to give to her. When choosing delivery the address is my own but I need to s...

Resolved! Data info remaining when sign in

Can you please confirm, if circle is green, is it:1. Green is how much data left ?2. White is what I've used?Or is it the other way round. Had text to inform me of my usage. Not normally an issue, due to fact my internet keeps dropping out suddenly.

Unable to access MyO2

Hello I've been unable to access MyO2 account and other O2 pages for several weeks. I spoke to O2 and they advised there was a problem with the network and it was being looked at. I am able to sign in but then get a blank page except for a couple of ...

getting information from my o2

I have been trying to get into my account but i have two nubers and mobile phones. It shows my wife device but not mine, i get seperate bills for each device but i cant log into my contact number. All i want to do is upgrade my mobile etc. but it is ...

Old Orange > new O2 phone number mix-up blocking access to My O2 online account

Hi! I migrated my old Orange number to this O2 phone and PAYG account over a year ago without a problem. I'm a low user, so have only topped up once with a voucher bought at a motorway outlet since then. I now have tried to log on to the website to t...

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