Solved: Transferring my mobile number to new device

Jodie00Lee0089 · ‎14-10-2024

I have tried transferring my number over from my old device to my new one and I just keep getting the message unable to transfer.

I’ve tried using the guide and I’ve also contacted support through chat to no avail.
I have an iPhone 12 going to a iPhone 16 pro using an eSIM.
when I go to register a some it is coming up with active but only shows my iPhone 12.

gmarkj · ‎14-10-2024

You will need a new eSim QR code to move the number across @Jodie00Lee0089

You might be able to do this in your account, but more likely you will need to visit an o2 store with photo ID...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎14-10-2024

You will need a new eSim QR code to move the number across @Jodie00Lee0089

You might be able to do this in your account, but more likely you will need to visit an o2 store with photo ID...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Enlli · ‎14-10-2024

@Jodie00Lee0089 If you go in store to swap consider moving back to a plastic SIM. eSIMs are very restrictive as you have found out

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Jodie00Lee0089 · ‎14-10-2024

Thank you x

O2

Transferring my mobile number to new device

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