Address not showing.

[Tonytreaders]

I'm attempting to buy a sim card, the problem is my house number does not show on the drop down menu, does not appear to allow manual input!

[jonsie · Accepted solution]

You need to call O2.

All numbers are in this guide

Use Skype if you can

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call