Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Email

Can I email 02?

Resolved! Downloading latest bill - 404 error

Hi - I get this error msg when attempting to download my latest bill from the link (:shop.o2.co.uk/cgi-bin/o2uk/jsp/myaccount/MyBill2.jsp) on My O2. I have tried Chrome, Edge and Frefox browsers on win10. Can you please advise how/ from where I can d...

Resolved! How do%20l%20unlock%20my%20sim

I need to unlock can't find any instructions on. O2 get hep page

Resolved! My new sim doesnt work

I subscribed to a new contract but the link to confirm in my O2 doesnt woek and its now nearing 72 hours. By mistake I applied to keep my pay as you go number to tne new sim so that now doesnt work too!

Device details

I have tried for months to get O2 to update my device details on MyO2 but without any success. Any clues, please?Andy

Resolved! Privacy and%20security

As a parent account with two teenage children, they like to view how much data they have available.My concern is how much other private information they are also able to read such as my own bills attached to my number. Q. Can I restrict how much info...

Resolved! Random calling

My phone is calling random people in the UK, which is not shown in my call listMultiple times

Resolved! Live Chat

I can't for the life of me find an option for Live Chat, and I urgently need to contact o2. After breaking my phone several days ago, I placed an online order for a new handset for which I've received no email receipt - and it was supposed to be arri...

Resolved! Regarding data

Hi,I need to upgrade. I had seen an advertisement for iphone 12pro max with 90gb data. Is the 90gb data every month. or just once.

Using sim in tracker

Im trying to sign in to My O2 and associate my sim phone number withthe acccount. The sim is mounted in a tracker so I can't recieve a verification code.

O2

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