Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Order Return

Hi there, I have just ordered a router and dsata sim and wish to return the item as it does not provide the service i require. How do i go about a return and order cancellation. I have scoured the pages and tried to phone to no avail? Thanks Martin

O2 App

Is there a problem with the App? Everytime I try to log in I get a message saying username and password do not match yet I'm using the same details I do for website

Resolved! Change bill day

Can you help me please. I want to change the pay bill. Please i need urgently. Thanks

Resolved! How long on my Disney+ free subscrption Extra

Hi, How do I find out when I took the free subscription out for Disney + so that I can calculate when the 6 months are up? Or is there a way to see when the 6 months are up? Thanks

Resolved! Move number

transfer my number

Resolved! Track Order

Hi All,When I go on My O2 to track my order it only brings up the previous order of my current phone and not the recent order of my new phone that I got the email about to say it's on it's way. What should I do? My current phone is broken and so I wo...

Resolved! proof of usage document.

Insurance company asked me for proof of usage document with IMEI of device, also, to be shown first and last time when device has been conected. Any suggestion?Thanks very muchIGN

Resolved! New sim but want old number back

Hello I’ve recently lost mi SIM card due to taking it out and putting my partners in my phone .. I have now bought a new SIM card and would like to get my old number back

Resolved! Acessories

How to return apple earpods?

Adding pay monthly phone to PAYG account

Hi all I now have a new O2 contract phone which I use in parallel with PAYG SIM elsewhere. The MyO2 login only seems to display the PAYG number. When I attempt to 'bring in new device', the website indicates that the pay monthly device is already ass...

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