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O2 Customer Service/Live Chat positive feedback archive!

Martin-O2
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‎16-05-2018 11:57 - edited ‎18-01-2021 15:42

‎16-05-2018 11:57 - edited ‎18-01-2021 15:42

Hey everyone, 

 

Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take the time to share positive feedback on their interaction. cool

 

We thought it would be great to keep all this positive feedback in one place! For regular members please continue to tag the Community team in any positive feedback posts so we can pass on the feedback and also highlight the feedback to this thread! 

 

We're keeping this thread read only for now so if you wish to leave feedback about customer services please start a new thread here. 

 

We look forward to hearing your stories!

 

@Martin-O2, @LukasB and @TheresaV  

→ COVID-19 support - Help and support from O2 during the lockdown
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EmilieT
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‎11-03-2019 08:57 - edited ‎19-08-2019 15:32

‎11-03-2019 08:57 - edited ‎19-08-2019 15:32

A big shoutout to Charlie from @Prof_Zarkov smiley

 

Screenshot of positive feedback post

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


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Martin-O2
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‎14-03-2019 10:10 - edited ‎20-08-2019 10:35

‎14-03-2019 10:10 - edited ‎20-08-2019 10:35

Great job nehemiah and everyone at the O2 store in Brixton! Thanks for sharing @fati ! laughing

 

Screen Shot 2019-08-20 at 10.34.33.png

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
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Martin-O2
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‎15-03-2019 14:10 - edited ‎20-08-2019 10:36

‎15-03-2019 14:10 - edited ‎20-08-2019 10:36

Some brilliant feedback for Ursula at O2 customer services who helped @kirstyr1313  with some unauthorised charges! 

 

Screen Shot 2019-08-20 at 10.36.09.png

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


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Martin-O2
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‎27-03-2019 14:43 - edited ‎20-08-2019 10:38

‎27-03-2019 14:43 - edited ‎20-08-2019 10:38

Amazing work from the Yeovil quedam store team! Thanks for sharing @adamtemp64 ! 

 

Screen Shot 2019-08-20 at 10.37.14.png

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


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EmilieT
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‎05-04-2019 08:33 - edited ‎19-08-2019 15:33

‎05-04-2019 08:33 - edited ‎19-08-2019 15:33

Fantastic work from Will at customer service! Thanks @Erikas for sharing your lovely comments with us slight_smile

 

Screenshot of positive feedback post

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


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EmilieT
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‎05-04-2019 08:38 - edited ‎19-08-2019 15:34

‎05-04-2019 08:38 - edited ‎19-08-2019 15:34

Shoutout to John And Tinika from the O2 shop in the Intu Derby shopping center for going the extra mile for @Happy  smiling

 

Screenshot of positive feedback post

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Martin-O2
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‎28-05-2019 10:18 - edited ‎20-08-2019 10:39

‎28-05-2019 10:18 - edited ‎20-08-2019 10:39

Well done to the staff at the Birkenhead O2 store for providing @Karlsberg84  with some top notch customer service! 

 

Screen Shot 2019-08-20 at 10.38.47.png

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Martin-O2
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‎31-05-2019 09:51 - edited ‎20-08-2019 10:42

‎31-05-2019 09:51 - edited ‎20-08-2019 10:42

Some great feedback about the porting in process! Thanks for sharing @AztecUK ! 

 

Screen Shot 2019-08-20 at 10.39.58.png

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Martin-O2
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‎31-05-2019 09:57 - edited ‎20-08-2019 10:44

‎31-05-2019 09:57 - edited ‎20-08-2019 10:44

@jezza1234 had a great experience at his local O2 store when upgrading! Thanks for sharing. cool

 

Screen Shot 2019-08-20 at 10.43.06.png

 

 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


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EmilieT
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on ‎10-06-2019 08:40

on ‎10-06-2019 08:40

A shoutout to agent Rizqoh for helping out @Peterb74 - thanks for sharing with us  smiling

 

Screenshot of the positive feedback the member left on the Community

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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