General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Picture texts

I am a controller for my local Blood Runners service and when on duty use a lot of texts to keep in touch with our driver/riders, normally from 1900 to 0600. I know to send pictures I get charged but not fo using Emojies? Instead of typing out replie...

Phone purchased and new line set up Fraudulently in my name

Noticed a hit on my credit score and after checking confirmed that and iPhone had been purchased in my name and delivered to my old address along with a new line set up again in my name. I contacted the O2 Fraud team(email, no acknowledgement ) and t...

Attempted Fraud

Last week I was contacted via a call to my mobile phone supposedly from my bank's anti fraud department, today I was contacted by a private number stating from o2 fraud (Both attempts were using the same scam) - this time they were attempting to log ...

02 needs to launch 4G VoLTE calling and WiFi calling on pay as you go and customers

Hi I am new the O2 community and I want O2 to implement 4G VoLTE calling and WiFi calling on pay as you go and also for giffgaff customers I have YouTube channel raising awareness of this because people on O2 pay you go don't have the benefits and if...

DO NOT BUY!!Customer feedback - Samsung galaxy z fold 3

Issue began a few weeks back when unfolded my Samsung galaxy z fold 3. Only for it to make a splitting noise and the foldable screen split down the inner fold.Now as I’m contracted to o2 i decided to go to them first to see if they could help me as I...

Expected Data Spèeds

What do people think of this statement? 5G does have a minimum download speed of 20mbps whilst 4G has 1mbps, so it is faster, you'll need to look at the differences to see if 5G does work for you and your device better than 4G as there are pro's and ...

I have 78 gb for £18 per month seems to good to be true also locked in for 24months

Why are data Bolt Ons SO expensive?

£10+ for 1GB of data seems excessive when I have 15GB in my monthly plan at now where near that cost. It feels like a rip off.

dissatisfied with delivery service

I exchanged a cell phone with scheduled delivery, I was disrespected because I canceled appointments to receive the purchase and it was not delivered as scheduled by O2. That's a lack of respect for the consumer.

Recognition of great customer service - how/where do I send, please?

Good evening, I am trying to pass on positive recognition of a particular member of staffs work but am not sure how or where to do this to make sure she receives the compliment and recognition for her truly incredible customer service. Some advice wo...