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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 153 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

I have emergency calls only

My post code is M9 8FS and O2 appears to be down. When I check status I get this message 'Sorry, a phone mast close to you isn't working.Our engineers have found an issue and we’ve ordered replacement parts to fix it. Until we're finished, you might ...

Malcw by Level 1: Joiner
  • 6 replies
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Resolved! Checking my private messages

I have recently received a 'private message' from the O2 community manager. However, I'm having difficulty navigating to the right place where I can read and reply to my 'private message'. Can anyone help. Sorry to be a bit simplistic. But I have tri...

Anonymous by Not applicable
  • 11 replies
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Possible scam call

Hi Received a call on my mobile today saying they were from O2 and wanted to discuss changing my O2 plan...the number is 01952 780690. I immediately cancelled the call.Ive spent nearly an hour trying to get hold of someone to report this..the bot won...

mucky1957 by Level 1: Joiner
  • 1 replies
  • 0 kudos

3G switch-off dates for UK networks

Detail here, summary below: https://www.ispreview.co.uk/index.php/2023/05/vodafone-to-start-switching-off-rest-of-uk-3g-network-from-june-2023.html The Phase Out Plans for 3G Mobile➤ Three UK said they’ll be phasing out our 3G network service gradual...

pgn by Level 76: Forum Legend
  • 11 replies
  • 2 kudos

Z4 don't buy this phone

After 8 months screen has failed along the crease. Screen protector has lifted. Phone has to be sent away for 10 days. Its is likely it will not be covered by warranty. It's a design fault! Also, never take it to a Samsung shop expecting a repair in ...

Keitjones by Level 1: Joiner
  • 1 replies
  • 0 kudos

Just a suggestion...

But you might want to remove this advert from Facebook.That price is for the standard watch 5.The pro is not £8 a month on any deal on the store. 

viridis by Level 56: Guvnor
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  • 1 kudos

O2!!! Your customer service very very very bad

O2!!! Your customer service is absolutely unacceptable! I am trying to get through to your call center - 3 days no one is picking up! Yesterday 60 minutes, today already 60 mites, day before yesterday 90 minutes!!! What a joke! No information about d...

aaanjoo by Level 1: Joiner
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Fraudulent use of name to open 02 account.

Two O2 accounts have been fraudulently opened in my partner's name. Despite five calls to customer services she is still receiving demands for payment and the 'debt' has now been sold on to another company.1) what ID is required to open an O2 account...

JH157 by Level 1: Joiner
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Jun-23 Pixel 6a Price PAYG deal from Tesco currently

If you are in the market for a Pixel 6a phone: Item Qty PriceGoogle Pixel 6A Charcoal1£399.99Tesco Mobile E-Voucher £10.001£10.00Items £409.99Delivery charge£0.00Promotional savings£165.00Total£244.99

pgn by Level 76: Forum Legend
  • 3 replies
  • 2 kudos

Accessing O2 problem on app and laptop

Having just been transferred to O2 from my virgin account could anybody help or advise me on accessing O2 . I have set up account yesterday and I can log in fine on both my mobile app and my laptop but if I go to access anything after logging in like...

Grammo by Level 1: Joiner
  • 5 replies
  • 0 kudos