General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Log in

I log in it then tells me to log in?I cant access anything online or on the app.Whatever I do sends me in a circle.I wish I'd never joined.It's because of Virgin,my account and my wife's account are mixed together. Her name on account but my name on ...

Terrible 5G Connection, Customer Support Garbage - AVOID!

Hi After initially signing a new contract that was satisfactory for a few months, I upgraded to an unlimited 5G data plan. However, I experienced frequent drops in my 5G connection, resulting in days without internet access. Furthermore, from January...

Samsung Galaxy S24 alternatives

With the Samsung Galaxy S24 variants having been heavily featured in the news of late, this TechRadar article on Android alternatives is worth a glance :- I'm a phone deals expert and these are my top three Samsung Galaxy S24 alternatives | TechRadar...

Oh Dear! VmO2 debt

https://www.standard.co.uk/business/virgin-media-o2-posts-ps3-3-billion-loss-amid-huge-impairment-caused-by-surge-in-debt-costs-b1139525.html

Lifting Bar

Hi All Hoping someone can guide me to a path of sanity.I lost my phone and put a bar on the calls,data etc, insurance has replaced the phone.New sim from store all activated but O2 are telling me it will take 5-10 days to get the barring lifted.Is th...

Linking to phone to laptop

Hi, I have a simple Alcatel phone which does everything I need but rarely use it because I find the tiny touchscreen slow and error prone. I'm a confirmed computer user and except for the odd voice call when the other end will only use voice (BT and ...

How many others have been completely misinformed by a shop worker, when discussing tariff swaps?

Thief: Oh yes sir, we can reduce this bill. Just sign here but come back after 6 months and we’ll swap you off this tariff, as that’s when it doubles in price. Me: Sounds fishy mate. Thief: We do it all the time. 6 months pass …Me: Hi. You told me to...

Isle of Skye and other remote areas

This will interest members who frequent remote locations :- Virgin Media O2’s Shared Rural Network rollout reaches new heights, as helicopters deliver its 100th site on the Isle of Skye - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o...

Why so difficult to solicit a refund?

Having been a customer service trainer, I suspect the answer is obvious. However, here goes! Why is it so difficult to ask for any type of refund. There seems to be no simple, direct, one/two click solution on the O2 site. The chatbot is far too limi...

What was your first ever mobile cell phone ?

Mine was a Nokia, mid or late 1990s, about the size of a box containing a tube of toothpaste, and came in a leather pouch with a belt clip thereon :- (20) INostalgia '핏' on X: "What was your first ever mobile cell phone? https://t.co/O9iQJas7bo" / X ...