About SLC001

SLC001 · 28-03-2024

My wife and I are furious. O2 have changed their records and badly messed up. My wife had 2 telephones under her O2 account say 1 and 2. She uses 1 and I use 2. We use a common email address and when going into her account you could see 2 phone numbe...

SLC001 · 14-03-2024

Anyone else waiting for their S24? We ordered ours, a Samsung Galaxy S24 Plus 5G on 5 February 2024 and so far the only message we have is "Your order is currently awaiting stock. It has been ordered from our supplier and we'll dispatch it to you as ...

SLC001 · 02-04-2024

Resolution of sorts. Hitting the right adviser is key. In the end it was resolved by telephone and we now have our own individual accounts but to change the name on my wife's account from mine to hers required proof of ID! Yet she set the account up ...

SLC001 · 29-03-2024

Oh and it gets worse - O2 say they now have to close the original account, carry out credit checks and all that with an inference this is at our expense! Then they will open a new account in my wife's name and presumably correct the account (my new a...

SLC001 · 29-03-2024

What this means is go to an O2 shop at my expense and inconvenience . The data migration changed my user name to an email address which is unknown to me. When Chat tried to change it, they tried to send me a text with a security code so they could ch...

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Account Update Messed Up

Awaiting Delivery of S24

Re: Account Update Messed Up

Re: Account Update Messed Up

Re: Account Update Messed Up