Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

S10 5G pre order

Hi all.As the title suggests I'm wondering if O2 will be accepting pre orders of the S10 5G shortly? I believe Samsung are accepting pre orders from June 7th. Not sure whether I should wait for O2 to stock or just go directly to Samsung for this devi...

Rickwhits by Level 1: Joiner
  • 10 replies
  • 0 kudos

What do you look for in a new tablet?

Hi everyone, Last month we started a discussion to understand better what you look for in a new phone, and got some really interesting replies! Thanks to everyone who jumped in and shared their perspective - if you haven't yet, it's not too late I th...

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EmilieT by Former Staff
  • 22 replies
  • 0 kudos

O2 Surprise ~ Thank you O2

O2 Surprise and what a surprise ~ fantastic and thank you very much O2 thanks too ~ @EmilieT @Marjo and @Martin-O2 and all the O2 team Managers This surprise has just arrived and it is really "just me" In the photo are the surprises.Surprise bag ~Bum...

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TallTrees by Level 43: Bright Spark
  • 31 replies
  • 4 kudos

Smoothest Number Port Ever

Hi All Wanted to keep my number and move to O2 after suffering with bad signal on previous network and thanks to new mast built in village which does O2 and Vodafone. I can't believe how amazingly quick and easy the porting your number process was! l...

AztecUK by Level 3: Thinker
  • 5 replies
  • 2 kudos

Chatbots and Artificial Intelligence

Hi guys, Following our earlier discussion around digital home assistants, I'd love to see some discussion around another interesting type of automation... Chatbots and Artificial Intellingence. Do you generally understand the difference between bots,...

Marjo by Former Staff
  • 13 replies
  • 0 kudos

Staff feedback

Hello, I had a very positive customer experience yesterday with a member of staff at the Birkenhead branch. I was wondering if you could point me in the direction of how to provide feedback for staff members? Many thanks, Karl.

Sending active

Ye I remember if you sent active all caps to 2020 you'd automatically get internet settings sent to you but it didn't work

liggerz87 by Level 20: Radiant
  • 2 replies
  • 0 kudos

Atari VCS

Low-powered CPU and classic gaming in the modern age. I think people shouldn't be so quick to criticise. I mean nobody ever complained about the simplicity of Nintendo, so why this?

anticpated by Level 29: Intuitive
  • 7 replies
  • 1 kudos