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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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HELP

Hi so I recently ordered a new phone with, but I don’t need it anymore does anyone know an address I can send back to or anyway I could send it back?

Grace2333 by Level 1: Joiner
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Samsung Galaxy S23 Series Now Has Android 14 & One UI 6

As reported by How-to-Geek :- Samsung Galaxy S23 Series Now Has Android 14 & One UI 6 (howtogeek.com)https://www.howtogeek.com/one-ui-6-android-14-galaxy-s23-series/ Those of us with older or cheaper Samsung handsets will have to wait a little longer...

Oxonian by Level 36: Perceptive
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NEVER USE o2-ONLY SCAMMERS

This Scammers trying to cheat me and blocked my number -cant make or received calls or even text. Unbelievable and the contacts team are so rubbish. No only not helpful but service are appaling and no outcome! I believe the team are part of the Scamm...

020202 by Level 1: Joiner
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Can no longer top-up

My wife last topped up on Classic PAYG four months ago using the MyO2 app.For the last few days she has been unable to top up via the app or online. The app just displays a blank white screen and online there is just a small white space between the h...

Scams update

A couple of articles that might be worth a glance :- Buyer beware - shoppers could lose close to a billion pounds in scams this Christmas, experts warn | TechRadarhttps://www.techradar.com/pro/security/buyer-beware-shoppers-could-lose-close-to-a-bill...

Oxonian by Level 36: Perceptive
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Paying off my phone

I am almost 2 years into my contract. Surely I would have paid off my phone by now but I cannot find out. The customer chat line are always busy. If I’ve paid off my phone surely my bills would become cheaper but they have stayed the same since the s...

JG5 by Level 1: Joiner
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Account Bug at Virgin 12 months On

https://www.ispreview.co.uk/index.php/2023/11/customers-of-virgin-media-uk-still-suffering-account-update-bug.html I think all the regulars here know of bugs not being fixed.Let's face it, one on here interrupted me writing this

Enlli by Level 68: Extraordinaire
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Plan.Com hits the Guardian

https://amp.theguardian.com/money/2023/oct/23/my-o2-mobile-contract-was-cancelled-against-my-will What is interesting here is what Plan said when challenged. I asked Plan.com about your case, and it says a third-party sales company over which it had ...

Enlli by Level 68: Extraordinaire
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£11,000 roaming bill

A rather expensive mistake :- Health Secretary Michael Matheson agrees to pay back £11k iPad bill - BBC Newshttps://www.bbc.co.uk/news/uk-scotland-67382388

Oxonian by Level 36: Perceptive
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