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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 46174 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 37310 Views
  • 45 replies
  • 6 kudos

VM / O2 dongle

Hi,I have the VM /O2 backup dongle but despite the coverage checker saying I should have good 4g indoor and outdoor service Ithe dongle just doesn't get a signal. VM's engineer suggested it could be a faulty dongle so that was repolaced along with a ...

PJW11 by • Level 1: Joiner
  • 2296 Views
  • 18 replies
  • 0 kudos

Virgin media merge

I am still being charged by virgin media 7 months after the I was merged to o2. I am owed £350 and virgin media have been no help at all, I keep being cut off. O2 customer service hasn’t been much better, I get the same treatment. I never asked to be...

CpW1 by • Level 1: Joiner
  • 447 Views
  • 1 replies
  • 0 kudos

New Pixel 8 Pro Delays

Can someone provide some information about when the Pixel 8 Pro will be in stock? Ordered last Tuesday and it still says "over four weeks" No mention of the delay during the buying process, only after complete and paid

Bert2 by • Level 1: Joiner
  • 681 Views
  • 3 replies
  • 0 kudos

Nuisance calls

Hi I have had 5 No called ID calls and the person knows my name and number. I dont them. Is there any way of finding out their number?

Jhay by • Level 1: Joiner
  • 433 Views
  • 1 replies
  • 0 kudos

Apple Watch Error Code 30

Hello. I have been trying to set up an existing data plan on my Apple Watch. However I get error code 30. O2 customer services are absolutely no help. If they actually listen to my issue they reset something and tell me to wait 24 hours, and then spe...

Silverill by • Level 1: Joiner
  • 1102 Views
  • 4 replies
  • 0 kudos

changed tarif

so angry I called CS for support as i got a text message which i thought was a scam only to then be scammed by actually 02 taken money out of my account and changing my tariff after the called ended I rang up again to now be told i have to wait for t...

WiFi and 4G on London Transport

This topic has cropped-up on a few occasions recently. An update about the King's Cross area :- King’s Cross rail tunnels get improved phone coverage (ianvisits.co.uk)https://www.ianvisits.co.uk/articles/kings-cross-rail-tunnels-get-improved-phone-co...

Oxonian by • Level 38: Lively
  • 578 Views
  • 2 replies
  • 0 kudos

Nhs Discount

I already have an O2 phone account with nhs discount. If i were to buy a monthly Ipad contract, would i be able to get the nhs airtime discount on it too?

dgordonni by • Level 1: Joiner
  • 448 Views
  • 1 replies
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