Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
I’ve thought about a DD but unfortunately I don’t get enough monthly income to know for sure that there will be enough in every month. I sometimes struggle to have enough food never mind anything else. And ever since O2 have joined up with Virgin the...
I seem to have two payments per month going out of my bank account - both listed as 02 - one on the 3rd June ref D 10691791 for £7.37 and one on 21st May ref D3187418 for £8.53?
I am absolutely fuming!I took my Z Fold 4 to an 02 store as the screen protector had started lifting along the fold on the large screen, and there was white and black lines running from the top to the bottom of the screen making it unusable. The stor...
I have been trying to get a fraudulent transaction for 2 mobile devices and tarrifs that took place on my account in August 2023 taken off my credit file as it is still currently showing that I have failed to make these payments. I have requested thi...
After my first upgrade using my Switch Up discovered by accident, because I didn't know I had one, my account was taken on Fraud for NO REASON! Which of course took away 14 days of change my mind, and Switch Up as well. After 3 months of waiting to b...
Trying to book Accessible Ticket and Essential Companion for Culture Club. Nimbus verification passed. Tickets offered are not even in the same section?? Only 2 tickets showing for the venue. Checked under General Sale and there are a lot of tickets ...
Phoned customer services now 4 times to be told the same thing over and over !we are escalating your issue (nothing gets done) I’m lucky if I actually get data when I’m on a 5g sim .my o2 app does not work. 4 calls since 14th may I keep getting told ...
I made a complaint over a week ago and still had no reply. Also was waiting on a call 2weeks ago from manager Nicole at customer care i am currently still waiting on the call. I still have no signal or network coverage or use of data which i have bee...
Past two weeks I have been trying to get a very simple thing from O2: to bar my stolen phone's IMEI and provide a proof of barring & usage for the insurance. Following long hours on the phone with customer service, they finally barred my phone yester...
I’m unable to use roaming abroad. O2 disabled my phone from using their service outside of UK, which happened to me last year when I was in America. It happened to me again this year and I was told a support ticket was submitted and it’d take 5 days ...
