General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Recent experience with O2 insure claims team

Just wanted to leave some feedback for my recent experience. Made a claim with O2 insure for my phone. O2 policy has changed and the process of obtaining a replacement took a week instead of 24-48 hours and involved paperwork due to my postcode being...

Rh19 coverage

It seems that masts in the area "are not operating as they should be" quote from O2 signal checker. Local word is that they are not being repaired at all. As I rely on my mobile signal both in my home and the local area, I am switching my MNO and goi...

Mobile data in Peckham area

Does anybody have really slow mobile data around the Peckham area. Safari is miserably slow and refreshing for emails takes all day

IMEI barred when phone lost. Now its been found O2 cannot reinstate my network on my phones handset

I hope someone can help. I called O2 on 08/01/22 as I had lost my phone and requested that the phone and IMEI be blocked to prevent fraudulent activity incase it was stolen. (I actually had to contact O2 3 times before the block was successfully plac...

Hi are you human or A.I.?

Backup for your Broadband

With the Three UK network being out of action for many users for much of yesterday (Friday), TechRadar have written about the need for folks to have backup solutions on hand :- Three UK network going down highlights need for everyone - including me -...

Rude customer service

Been waiting for half an hour to get through to the customer service. The O2 customer service is not answer my question straight, just tell me what he want to tell and non-stop. I ask for to talk and want to explain my question and he said no you lis...

Ofcom UK Tackle Consumer Harm Caused by Cash for Calls Schemes

Ofcom have been busy this week :- Ofcom UK Tackle Consumer Harm Caused by Cash for Calls Schemes - ISPreview UKhttps://www.ispreview.co.uk/index.php/2023/12/ofcom-uk-tackle-consumer-harm-caused-by-cash-for-calls-schemes.html

Unbelievable

Just putting it out there…the real o2 In September 2022 I returned a device which o2 acknowledged they had received in September 2022 and the account is now closed with a zero balance along with email confirmation. In January 2023 o2 instructed Moorg...

Cardiff number

Hi This number has phoned me several times when googling the number says it belongs to o2 can anyone confirm if its a scam or legitimate 02922643745