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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 2784 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 10425 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 11142 Views
  • 84 replies
  • 0 kudos

More than bemused

Over 4 years and untold money spent on a war game I've been playing for all to be worthless all because I couldn't use the internet through no fault of mine,I usually activate a peace shield before it ends but today I couldn't do that,I was attacked ...

yozzal72 by Level 1: Joiner
  • 416 Views
  • 4 replies
  • 0 kudos

02 being down

This is stupid can’t use nothing on my phone keeps saying no service! This needs to be sorted ASAP paying for my phone and my contract bills and not getting any use out off it!! #Moneyback

Sammie by Level 1: Joiner
  • 350 Views
  • 2 replies
  • 0 kudos

No network

Isn't there any way that any of us can get some compensation I am currently using Giffgaff which belongs to 02 the same network

Compensation

With today's woefull customer service and having zero data and only being able to make a couple of calls all day. Are we going to be compensated by O2? I have paid for a service which I am NOT receiving

No network

Hi there I have not been able to use my phone all day since 7.30am today I can not make phone calls or receive phone calls this has put me behind on my work and from speaking to my children

Outage

Do we get compensation for terrible service today

Dell53 by Level 1: Joiner
  • 388 Views
  • 3 replies
  • 0 kudos

credit

ive been sending text messages they sayin not sent but still gettin charged data been on not been able to use it can some one call me please

katrina by Level 1: Joiner
  • 597 Views
  • 6 replies
  • 0 kudos

No signal or data since 7am

What’s going on 02, I’ve had to use WiFi in order to make complaints you’ve not let any of your customers know what the issues are I had to google it yet all it says is your engineers are working on fixing the issues not been able to text, call or us...

Fordie09 by Level 1: Joiner
  • 988 Views
  • 8 replies
  • 0 kudos