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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29239 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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Data

As a pay as you go customer I have to say 02 are actually scammers how is such a big company like you charging £12 of data on the bolts for just 3G to last you until November 5th 2022 like come on do better EE , Vodafone, Giff gaff all have better da...

Jamel by Level 1: Joiner
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  • 2 replies
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Poor service

Shocking signal, I've had next to nothing over past 3 months. Don't recommend o2 anymore. Had a fantastic signal nearly everywhere now I get no signal everywhere. Gradually got worse.

Winter65 by Level 1: Joiner
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No data signal at all at my home area and poor signal around my home county

As the title suggests I have no mobile data signal around my home whatsoever, (around a km circle) my partner who is also on o2 has absolutely no mobile data signal around our home. It has been like this for several months. We have been relying on wi...

O2 in general

Worst phone company in history. No signal since I signed the contract. No help. No escape without a cancellation fee. No way to contact them by phone or live chat. Scoundrels. Any suggestions welcome.

Lizzyd23 by Level 1: Joiner
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Wrong charges

Honestly this company has done nothing but try to scam me, I took out a contract in July in store and returned it with the 14 day cooling off period. However I then took out a new contract online from o2 which was supposed to be £37 a month- NEXT JOK...

AL18 by Level 1: Joiner
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Considering my options after a stolen device

Hi my S21 Ultra was stolen and not insured for loss/theft.I'm currently using my slightly damaged S9 which is fine except for photography. Using my older S9 is not ideal because I upgraded so I can use multiple lenses/cameras for photography and vide...

dreas by Level 1: Joiner
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  • 10 replies
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Complaints Department

I sent this 6 days ago to O2 'complaint review service'' as I was so frustrated.Dear SirsFor a number of months now I have been buying additional data via ‘bolt-ons’ whenever I exceeded my 6Gb data allowance. This was proving to be very expensive... ...

No caller ID

Well O2 Community has resolved my problem with No Caller ID Re set account Thanks O2Nath

Jilly21 by Level 1: Joiner
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  • 1 replies
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