Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 24 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 98 replies
  • 0 kudos


When will be 5G Start working on o2?

Yasir by Level 1: Joiner
  • 6 replies
  • 0 kudos

5g network

Will you be offering the same identical 5g deals for the same price you get on 4g like all other networks will be doing?

Marc71 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Community Spotlights - All you need to know💡

Hi everyone, The Community Spotlights have been a recurring and long-standing tradition that everyone always enjoys! We thought it was about time to put together some info around what they are, where they are, and how you can get involved. What are t...

EmilieT by Former Staff
  • 8 replies
  • 3 kudos

Positive feedback

I have just had a very pleasant experience with 02 and want to let the company know what an asset he is to the company. I think his name was Jonathan. How do I go about letting him and his boss know how professional, friendly and helpful he was?

Claret by Level 1: Joiner
  • 5 replies
  • 2 kudos

Unread posts!

Apologies for starting a new thread for this. I can't find the old one.This Unread post 'glitch' has returned with a vengeance. @Marjo, @Martin-O2 and @EmilieT Started for me yesterday and even worse today. I have read the above posts 3 times, even m...

Unread Posts 1.PNG
Cleoriff by Level 94: Supreme
  • 11 replies
  • 0 kudos

Resolved! I'm travelling aborad in NZ and Singapore and I don't fully understand costs

Hi I'm travelling to singapore and NZ, basically I understand all the call charges and data at £6 per mb. But it does not say anywhere on weather any of the data or calls will come out of my data and call allowance as part of my current contract? Any...

Anonymous by Not applicable
  • 9 replies
  • 0 kudos

Receipt / Order Number

I need the Receipt / Order Number from my receipt to be able to claim a free gift I got with my phone, I have my receipt, but can't figure out which of the many strings of numbers is the Receipt / Order Number. Can anyone point me in the right direct...

Anonymous by Not applicable
  • 12 replies
  • 0 kudos