General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Airtime

Hi all, is anyone else using Airtime for internet and shocked by the monthly cost? When I signed it they told me it would be about £40 monthly and I had a direct debit going. I’ve just been checking my account and have seen that it’s been £62 a month...

Ending Contract

I received an e-mail from Virgin Media advising me of changes to their out of home wi-fi service and pricing terms. Within this e-mail it advised under “what are my options now” that I could cancel my O2 sim without paying any early cancellation fees...

Canada Holiday

I’m in Canada but want to avoid the standard £6/day charge. At present I have airplane mode active and using Wi-Fi to periodically get texts and use Apple Pay. My understanding is that if airplane mode is active, I will receive calls which will trigg...

Help to recognise a team member

Hi O2 Team, how do I get one of your team recognised for excellent service? I am happy to write an email about their highly professional and dedicated performance which I received today as a customer with a very difficult problem. Basically, Nikol, t...

EDGE is offering an Update on my laptop ... ?

I use Edge for my Acer Aspire laptopAn update has come up ... but ... advertising hundreds of apps ..... I don't think I want hundreds of apps clogging up my laptop, which is set up to how I like it ... but ... will I be loosing out on something I ma...

Insurance

I made a claim with O2 insure on the 14 September for my lost phone. The lady I spoke to on the phone said I should have a decision in 2 working days. Today (Monday the 18th) and all I got was an email saying my claim had been created. They sent the ...

Why do o2 continue to use indian call centres 3x45 mins calls and still no Iphone 15 orders

1 They seem to use the web site just as we do to place orders.2 Continually saying the program is slow and sluggish.3 Most cant comprehend simple instructions. Its nothing to do with the credit check which they keep destroying with these attempts a j...

Fraudulent porting of pac code now recovered by O2 - should I keep my mobile number ?

I was subject to a fraudulent porting of my pac code from O2 to Vodaphone which subsequently led to a very significant sum of money being taken from my bank account ( reimbursed by the bank as they had negligently not removed my mobile number from my...

Cooling off period

Got a new phone last week. I also use it as a medical help to connect to a blood glucose device. After messing around for a few days trying to get it to connect have discovered this is not a compatible phone to be used with my diabetic device. Could ...

Incorrect Billing

I am new to O2 having been sold in by Virgin. My bill has a charge for £1.79 but O2 are billing me £1.80?It’s ‘just’ a penny, but it is not correct. Trying to get hold of O2 is impossible by phone and ‘chat’ as they are ‘very busy’ and won’t connect ...