Discussions & Feedback
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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 23 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 97 replies
  • 0 kudos

How much sway do operators have over hardware design?

I am aware that in terms of the phone and smartwatch manufacturers operators are by far their biggest accounts because of course you cannot access an operator's services without the hardware. It does seem though that every phone is going for bigger a...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Thanks O2 and the O2 forum

I wanted to thank the forum and O2. I was recently very lucky enough to win the JBL Tune 120 wireless earphone competition run by the forum. I am pleased to say that they have arrived and after waiting all of about 5 minutes after receiving them got ...

jezza1234 by Level 12: Nimble
  • 4 replies
  • 6 kudos

Problems at Facebook, Instagram and WhatsApp

I've seen quite a lot of people online blaming their network operator for this issue, it's actually a problem Facebook know about and are working on a fix for! For me it's been about 12 hours now and it still isn't working.... Let's hope there's a fi...

O2 roaming update: 4g etc

HiWhat’s the latest on 4g agreements in Europe - what countries in the EU where 4g is true 4g and not throttled?I’m assuming 3G as part of 02 travel is still throttled? It was in Feb when I used it for 1 day in Thailand ?

Problems with Kudo's on Blogs/Reviews

Hi all, I need some help please and wonder if you would try a test for me? Just recently I am finding myself unable to kudo any post (except the review) when they are moved to the review/blog section.I have mentioned this to management and they are u...

Cleoriff by Level 94: Supreme
  • 47 replies
  • 3 kudos

Iwatch series 4 stock

Ordered iwatch series 4 O2 have taken £20 out of my bank. I got txt today saying sorry no stock even though the web site states 2-3 day home delivery.I called and spent 55minutes being passed between 4 different people any they could not tell me a da...

Kinetix by Level 1: Joiner
  • 8 replies
  • 0 kudos

Webpage :-(

Hi, every month I download my bill and get a pdf to save in my Qutebrowser. Except today, I got a .pdf file which was in fact an html file saying"PDF Bill unavailableEBPP_1506: We're sorry, we are unable to display your bill as a PDF in this browser,...

bmarton by Level 1: Joiner
  • 7 replies
  • 0 kudos

Apple watch

So, I thought I would treat myself to an Apple Watch today to wear when I’m not wearing my Garmin. I ordered to collect from my local O2 store. That’s good I hear you think so why is he telling us this I hear you think, well delivery is in 3 weeks! I...

jezza1234 by Level 12: Nimble
  • 8 replies
  • 0 kudos

page obscured

Has anyone else noticed on topics page for Discussions and feedback that Featured Topics box is now obscuring across the name of last poster and date? @EmilieT any chance of this being looked at? or is it just me having this problem? Thanks

Mi-Amigo by Level 44: Clearly Talented
  • 22 replies
  • 0 kudos