General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Stolen phone

I have been paying a line rental and device plan for a year now for a stolen phone, I had only had the phone a matter of weeks at the time. The phone and sim were blocked but I was told I had to continue to pay this contract. I am wondering - why was...

Lost SIM

I've lost my sim and need a replacement with my number. All I can find are numbers to call to report it and get a new one but I have no sim so I can't possibly call. Its really frustrating.

Was Sky effected by the issue with Syniverse (MPN service)

Does anyone know if Sky was effected by the issue below: Taken from @pgn post. There has been an issue with one registry that handles PAC requests, Syniverse (MPN service), impacting number moves between the larger mobile telecom companies and the MV...

SIM card stuck with no tariff

I’ll try and keep this as concise as I can. Any thoughts and feedback will be very welcome. I ordered and setup a PAYG sim last month. When the sim arrived I topped it up and ported my existing number in from Vodafone. After doing this the sim has ne...

Recharge

I need your help please.I have a voucher.Where can I redeem it at https://myo2payg.o2.co.uk/or with which key combination?Thanks.Ralph

Spam calls and text

I received 2 calls and a text messages from 07748 808731this is the message I received "You missed a call from me at 15:58 05 Nov.This is a free Call Alert from O2. To disable this dial 901, press *, then option 5 and option 5."This was spam. DO NOT ...

contract

this question may sound stupid but i really cant remember if i have a contract or not ?? how to find out.

O2 versus EE on roaming fees

From the website ISP Review :- "However, such moves are not without commercial consequences for EE, since it makes rival operators and plans look significantly more attractive. For example, earlier this year O2 (VMO2) recommitted to continue their ex...

Claiming Free Galaxy Buds2 Pro Graphite for £1

Hi Hoping someone can help.I received my code from o2 yesterday to claim my free Free Galaxy Buds2 Pro Graphite for £1.Every time (probably over 20 times in last 24hrs) I enter my code I receive the following message "Ooops, somethings gone wrong.VMS...

"My O2" website acting up -"Are you sure you want to remove this device" (

This is a total balls up on O2's part and seems to be linked to their new 360 account setup. They don't know how to fix it. I would follow the advice given to me by the O2 employee in Leeds which is :LEAVE O2 and go with another provider. Really, tha...

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