General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Why does no one actually want to help a customer

So I’m really very frustrated with o2 and their lack of customer service. On the 13th Jan 24 I went into store to do a switch up order. They didn’t have the memory of phone I wanted in store but said I could have one delivered to my home and I just s...

Facebook turns 20: From Mark Zuckerberg's dormitory to a $1trn company

This might interest those members who are long-time users of Facebook :- Facebook turns 20: From Mark Zuckerberg's dormitory to a $1trn company | Science & Tech News | Sky Newshttps://news.sky.com/story/facebook-turns-20-from-mark-zuckerbergs-dormito...

My o2 switching tariff rates are ridiculously high, is this normal?

Hi there, I’m currently really unhappy with my current tariff (£25 for 20gb data a month and on the o2 website its £25 for UNLIMITED data every month) but when I go to upgrade my tariff on the my o2 app, it wants to charge me over £40 for the same pl...

Unable to cancel O2 Number

Hi, This is for my mum, who is struggling to cancel an old O2 Number, which she has never even used or put into her phone. The number was part of a virgin package, and had been paying this number as well as the one she uses for a few years. The sim i...

Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints

From the pages of ISP Review :- Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints UPDATE - ISPreview UKhttps://www.ispreview.co.uk/index.php/2024/01/ofcom-shames-virgin-media-and-o2-for-uk-telecoms-complaints.html

Faulty handset nightmare

Hi all,I already had one handset pay monthly contract with O2 and ten days ago ordered myself a Google Pixel 7a on a pay monthly contract and ported my pay as you go number from another network. Two days ago the Pixel 7a stopped responding to touch. ...

Package bundle from o2

I got a phone call saying that I can get a deal on my contract and new phone but the phone hasn't been delivered yet and I haven't received any calls of it being delivered yet I got a package delivered but wasn't for me was a mistake and I sent it ba...

Phone stolen in South Africa

Hi Guys We got mugged yesterday afternoon near Cape Town. My wife's 02 phone was stolen. Using my 02 phone I've tried calling a phone number suggested on the website for reporting phones stolen abroad+44 7860 980202And also tried these UK numbers0344...

Cancel billing text alerts

Can anyone tell me how (if)I can switch off the billing etc text alerts I get every month. I’ve looked all over my o2 & can’t find anything. I’ve got 3 phone accounts registered to my number so I’m constantly getting billing & spending cap notificati...

VM / O2 dongle

Hi,I have the VM /O2 backup dongle but despite the coverage checker saying I should have good 4g indoor and outdoor service Ithe dongle just doesn't get a signal. VM's engineer suggested it could be a faulty dongle so that was repolaced along with a ...