General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Praise for support on Chat

I should like to register my gratitude to Harry who helped me on the 7th Nov 2022 around mid day. Harry picked my request for chat and assisted me to upgrade my contract. Despite the lengthy process he showed patience understanding and kindness. I co...

Christmas SIM and a different thought

Hi O2 Controversial idea but could be a great social positive. I see we can’t e mail O2 so thought this was the best way. I just saw the advert on TV for the Christmas SIM gift for those in data poverty. I searched it and had obviously misunderstood ...

How do I give feedback on an 02 employee who helped me?

I had great help from an 02 employee over the last couple of weeks who repeatedly called back when I phoned 202 and helped me through my issue. He followed up with a text message saying "you may receive a customer survey" it never arrived but i'd lik...

iPhone 14 real or fake

I ordered my iPhone14 over 5 weeks ago still showing out of stock. If there is no new phone in the next week I am off to a different provider

Calls

Looking for an upgrade. Which mobile has good signal for calls. I have a Samsung Galaxy A33 5G. When calling someone it has bad signal.

possible billing scam

latest email says O2 has stopped collecting from my old Direct Debit and set up a new one to replace it? anyone else had this?

o2 twitter dont bother

Morning everyoneI am in the middle of switching from virgin to O2 on the volt package and had questions about porting my number over and saw a post saying quickest way of contacting o2 was social media so went in twitter followed o2 and sent them a d...

2 step verification option

Hello, Any possibility of an optional 2 step verification option for when I log into my My 02 account. I know there is a code that is sent to the phone when I access my account details in My02, but a 2 step verification option for logging into the ac...

Terrible internet service avoid 02 at all costs

I have now been using 02 internet in a new location for around 8 months now and it is frankly terrible. I’m currently going through things with the ombudsman as they can’t keep getting away with not providing a signal before anyone says they don’t qu...

Pushy agent

Just had a very pushy agent of yours calling me. If it happens again I will start thinking about going to another provider.