Credit checks and upgrades

Janwwms · ‎04-04-2024

It appears that since joint up with virgin, o2 now run a full credit check for an upgrade?!

jonsie · ‎04-04-2024

Yes it's a policy change and an O2 business decision

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

madasaf1sh · ‎04-04-2024

To be fair @Janwwms a search has always been added for the Device Plan, as it is a regulated product..

I did an Upgrade recently and as long as you have a clear payment history with o2 then it should be fine...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company