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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 234 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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All I want to do is pay off my outstanding balance

Dear 02 I am deperately trying to pay off my outstanding balance of £266 which I owe you for terminating my contract early and I need to pay off the remainder of what I owe on my phone. I rang you when I switched suppliers and was told because there ...

archercj by Level 1: Joiner
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Rural masts - part one

From the pages of ISP Review :- BT Does Deal to Share Rural UK Mobile Masts with O2 and Vodafone - ISPreview UKhttps://www.ispreview.co.uk/index.php/2024/06/bt-nears-deal-to-share-rural-uk-mobile-masts-with-o2-and-vodafone.html I hope that boosts O2'...

Oxonian by Level 41: Prodigal
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O2 celebrates exclusive Priority presale with pop sensation Dua Lipa at Wembley Stadium

From the VMO2 newsroom :- O2 celebrates exclusive Priority presale with pop sensation Dua Lipa at Wembley Stadium - Virgin Media O2https://news.virginmediao2.co.uk/o2-celebrates-exclusive-priority-presale-with-pop-sensation-dua-lipa-at-wembley-stadiu...

Oxonian by Level 41: Prodigal
  • 1861 Views
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unusable internet in sandal, west yorkshire

for years the signal in sandal has been terrible, o2 does nothing to fix it, one bar of 4G at most, highest speed 1mbps, it is impossible to watch videos on my phone in this area, how do i make o2 sort this out. this area is only ONE MILE from a city...

slowsandal by Level 1: Joiner
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  • 12 replies
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Rural masts - part two

From the VMO2 newsroom :- Virgin Media O2 completes first stage of shared rural network with UK’s highest mobile mast at Glencoe - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-completes-first-stage-of-shared-rural-network-with-uks-...

Oxonian by Level 41: Prodigal
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Being charged for a phone call to Tunisia that I never made

I just received my bill from o2. My bill was £71.00 (it’s usually around £8) Apparently I made a phone call to Tunisia on 31st March for 20 minutes. I did not make this call….. I was on to a o2 rep last night for ages trying to convince them I made n...

Grain44 by Level 1: Joiner
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Account help

How may I look into my settings to change my password 

Wozniakp by Level 1: Joiner
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o2 removed o2 Travel without asking, now trying to charge £140 for use abroad!

Another long tale of o2 woe... I travel abroad regularly for work, in the summer it can be more than once a month. I always check before travelling that I can use my o2 monthly plan as if I was at home. No trouble until early this month - I was trave...