on 03-08-2020 00:06
This is absolutely appalling service. Try to speak to anyone and the only line that gets answered is the one that you call to cancel contract.
I actually made the mistake of calling last week and renewed my contract. Big mistake.
I had the lovely free Disney+ but because I upgrade they cancel the subscription only a few weeks into the 6 months...
As soon as I can actually get to speak to someone tomorrow I'm reversing that decision.
on 03-08-2020 00:37
on 03-08-2020 00:43
I'm not defending O2 as I am a customer like you. However, due to social distancing requirements, many O2 staff are still working from home and don't have full accesss to everyones details.
Having said that, I agree with you, getting hold of an advisor nowadays is worse than finding a needle in a haystack.
Best time to call is usually 8am when they open and using any of the numbers in this guide
Even press lost/stolen or fraud to get through.
on 03-08-2020 09:17
We’ve been back at work since July 1st with COVID measures in place.
No excuse for O2 call centres at all.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 03-08-2020 12:46
This is the update from the government on 31st July re contact centres - Offices and contact centresUpdated the guidance on protecting people who are at higher risk (section 2.1). From 1 August, clinically extremely vulnerable individuals can go to the workplace as long as it is COVID-secure, but should carry on working from home wherever possible.