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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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Disney+ new releases

For those of you have taken advantage of O2's new Disney+ exclusive content there are some fab new releases in June... Launching the 12th Of June we have 'Artemis Fowl' - Based on the book by Eoin Colfer, spel binding adventure that follows the journ...

O2Jim by O2 Support
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How to claim galaxy watch

hi.im struggling to find any receipt or purchase document to add to galxy member so i can claim my free galxy watch can anyone help with this please .

Badboy by Level 1: Joiner
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  • 1 replies
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Terrible Customer Services

I understand that this is a strange time but the service I have received in the last two weeks is verging on the ridiculous. I had a SIM swap which didn't work and I ended up with no service. Despite numerous calls and being promised call-backs, didn...

Anonymous by Not applicable
  • 757 Views
  • 3 replies
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Unlatching from O2 to move to new provider

I moved my son from O2 to Sky mobile & got him a new phone. He wanted to keep his existing number & this has now been set up.I want to give his old phone to my other son who will also be on sky mobile so need to unlock the phone from O2.I have filled...

EmmaP27 by Level 1: Joiner
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Who should I contact/how can I contact someone about a broken phone when I have acident damage cover

Lengthy title exlains it all really! I am currently trying to find some way to contact O2 about getting a replacement phone as mine has suffered an accident and it is rather vital for work, Normally I would go into the shops for things such as these ...

Rosss by Level 1: Joiner
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Samsung Active 2 Watch

HiI was hoping someone will be able to help , I am looking to purchase a Samsung Active 2 watch however will my 02 network I am on work on the watch?

Sam_shan by Level 1: Joiner
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My O2 - American Express Payment method

I want to report that the form to add an American Express card is broken. The system correctly recognizes that the card is AMEX and it requires 4 digit CVV.But the web form is locked to 3 digits.The error message says please provide the 4 digit CVV -...

murdof by Level 1: Joiner
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  • 14 replies
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4g speed

I wish I'd looked here before switching if I'm honest but here it goes. O2 website says very good to excellent indoor signal in my area however max download 8mb upload 4mb but over the first 3 days average is less than 2mb down and less than 1mb up. ...

Coazin by Level 1: Joiner
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  • 6 replies
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upgrade

hi I am due an upgrade whats the best iphone to get dont need all dancing just good camera currently on a iphone 6thanks

boyspen by Level 1: Joiner
  • 393 Views
  • 1 replies
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Fab customer service

I just wanted to say a big thanks to Ian in customer services who was able to upgrade my husband and I with brand new phones. Thanks so much! O2 are always amazing and this interaction didn't disappoint.

0212 by Level 1: Joiner
  • 1206 Views
  • 5 replies
  • 4 kudos