About VickyVega

VickyVega · 10-06-2023

I rarely have good words to say about say about service providers, but now and again a person makes all the difference. I called up to leave O2, thinking the network was slowing my phone down, but I ended up getting a tablet on a contract - for a pri...

VickyVega · 07-06-2023

Check out Trustpilot ratings for mobile phone service providers and the shocking truth that millions of customers, with nowhere else to go, are spending hundreds of pounds each year to a low cost base sector, which Ofcom condones by its startling pos...

VickyVega · 03-09-2018

I recently paid off my £4 a month device plan for an iPhone 5S nearly new.I signed up to a new device plan for a ‘nearly new iPhone SE 32GB’ phone. My monthly plan cost has gone up to £11 a month so the nearly new phone is going to cost me a whopping...

VickyVega · 10-06-2023

Nope, I got a message saying my question would be answered whilst I could ‘get on with your day’ O2, just like so many service providers, are no longer bothered about the customer experience.£1,800,000,000 profit last year. And still my bill went up ...

VickyVega · 10-06-2023

I posted a similar message the other day. I’m a reasonable person, I despise the kinds of people who rage and bully people they go to who work for a service provider. But my beef with O2’s chat service is the total BS! How can a company that makes ar...

VickyVega · 07-06-2023

@Shamrock_Sean wrote: OK so tried to do complaints resolver thing but I have no idea what my account number is. I really want someone directly from O2 on this I'm not impressed Log onto myO2 and get your account number. Then persist with the fantasti...

VickyVega · 07-06-2023

My advice would be not to accept the shocking treatment you’ve received. Raise a complaint on ‘Resolver’, it’s a great help - they manage the complaint process for you, you can then escalate your complaint to the Ombudsman if O2 don’t resolve your co...

VickyVega · 05-09-2018

One other point - I’m paying £15 for my airtime (1GB, unlimited texts, unlimited calls), and £11 device plan.That was the cheapest deal on the app. When I called to discuss today, they said they could reduce the device plan to £9. How come that deal ...

O2

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Catching people doing things right

Why is Ofcom doing nothing to address poor service for customers, whilst obscene profits roll in?

Fair device plan charges

Re: Live Chat....doesnt work

Re: why is o2 chat service so poor ?

Re: O2 complaints service

Re: I WANT TO TALK TO SOMEBODY!!!!!!

Re: Fair device plan charges