Why is Ofcom doing nothing to address poor service for customers, whilst obscene profits roll in?

[VickyVega]

Check out Trustpilot ratings for mobile phone service providers and the shocking truth that millions of customers, with nowhere else to go, are spending hundreds of pounds each year to a low cost base sector, which Ofcom condones by its startling position as a pasty for the providers. Last year O2 announced £900,000,000 profit in 6 months. Yet there are no consequences for O2 for things like their pointless ineffectual chat facility. On 1st June 2023, I asked a question. I was asked all the usual unnecessary security questions. Did all that. Then got told I was in a queue. It’s now 7th June 2023 and still no answer but I’ve asked 3 times now. They said I could go about my day and they’d get back to me. Nothing. I feel like I’m being mugged off and no one, least of all Ofcom, is looking after consumer’s rights. It’s a disgrace, 

[Enlli]

OFCOM don't deal with individual customer complaints.

You ask why they aren't doing something. Probably for the same reason the energy regulators are allowing suppliers to charge customers vast sums of money when the wholesale price of gas is cheaper than before the crisis.

Not a question we customers can answer.

[madasaf1sh]

@VickyVega 

At the end of the day VMo2 are a private business and where they choose to invest is upto them, and no network has 100% coverage and never will do, even with Service Obligations contracts. 

Infrastructure, is expensive to build and maintain, and to be honest that is the biggest bugbear across not only Mobile but other industries as well. 

There is nothing stopping another company building out a new mobile network, or you moving networks. 

Ofcom are toothless regulator, and a waste of space a lot, it is more a standards and regulation setter nowadays